Sales & Order Operations Specialist f/m
Detail de l'annonce :
Ansys is the global leader in engineering simulation, helping the
world's most innovative companies deliver radically better products to
their customers. By offering the best and broadest portfolio of
engineering simulation software, Ansys helps companies solve the most
complex design challenges and engineer products limited only by
imagination.
SUMMARY
The Sales & Order Operations Specialist I is an integral member of the
team, responsible for managing the end to end process for renewal and
new sales, performing duties for department managers, partnering with
an assigned team of account managers to support sales cycle and
business objectives, and acts as primary point of contact for internal
and external customers. Requires knowledge and accurate execution of
company policies and procedures..
ESSENTIAL FUNCTIONS
* Participate in New Employee Onboarding program
* Meet with various members of the Sales & Order Operations team and
other internal departments to train on procedure and policies;
consists of self-guided trainings, 1:1 live and recorded sessions
including demonstrations and presentations; track progress with
Supervisor or Manager
* Expected to actively ask questions, and develop scalable and
repeatable processes for success
* Sales Cycle and Related Workflow Responsibilities
* Coordinate with the Sales Team and the customer(s) with the
preparation of quotation proposals, legal forms, and licensing
requests. Reviews quotations for completeness and in accordance with
GAAP, accuracy and adherence to company policy for new and renewal
sales efforts
* Partnering with a assigned group of Account Managers, prepare,
review, process and expedite sales orders and related workflow and
services
* Act as a contact for ANSYS customer needs; responding to questions
on order status, account issues; license configuration etc. for all
new and renewal software orders.
* Administers all renewal opportunities within the CRM; including
revenue reconciliation activities; creating sales queries/reports to
track opportunities, following up with customers and maintaining an
accurate renewal forecast within the CRM.
* Involve appropriate customers and internal groups (Account
Managers, Sales Operations, Inside Sales, Finance, Legal, Business
Operations etc.) to assure timely submission and processing of revenue
* Research and understand historical accounts, product order history,
discounting and/or special pricing situations to help with quote
proposal generation as needed
* Perform audit of own work to ensure conformance with established
procedures
* Analyze all outgoing and incoming paperwork such as purchase orders
and license contracts for compliance and accuracy, determine and
administer revenue and support splits, ensure all internal approvals
are secured. Verifies order entry for completeness. Request peer
reviews to ensure accuracy
* Meet regularly with account managers to review opportunities and
plan for end of quarter activity; meet with direct Supervisor or
Manager to help prioritize objectives.
* Coordinate with technical staff to resolve Portal access problems &
license installation issues
* Support account administration activities including completion of
supplier Corporate Data forms, prepare and distribute License and ASC
changes, Name change form, Transfers and Assignments including
securing required approvals and submit required paperwork to Business
Operations.
* In accordance with current policies, create temporary and
evaluation license keys appropriate for distribution to prospects and
customers.
* Provide sales support to all levels of Sales, which includes
providing administrative support for reconciling actual revenues to
forecast and plan as well as helping new Account Managers with
training on the proper paperwork and protocol for sales order
processing
* Involvement in CRM Data maintenance and administration
* Update existing CRM records with current information, which may
include updating pricing and products for existing renewal
opportunities, removing duplicate entries, account reassignments,
logging notes, or other activities as directed
* May also perform other administrative duties as assigned by their
Manager.
JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS
* Associate degree (two year program) in business or accounting or
related field with a first experience in a sales operations ,sales
support, finance or legal support role, customer service environment
or similar position in a corporate setting.
* Strong teamwork and customer service oriented
* Extended hours required at end of quarter
* Highly motivated and results driven; copes effectively with
complexity and change
* Excellent verbal and written communication and interpersonal
skills; ability to build relationships
* Demonstrates good judgement in problem solving and issue escalation
* Ability to handle confidential information
* Working knowledge of CRM systems and knowledge of Quote to Cash
scenarios including Quotation preparation
* Must be organized and detail oriented
* Ability to multitask and prioritize in a fast paced,
deadline-driven environment
* Working knowledge of presentation and spreadsheet software, such as
Microsoft PowerPoint and Excel
* Fluent in French & English
CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us
of who we are, of how we act. Values aren't posters hanging on a wall
or about trite or glib slogans. They aren't about rules and
regulations. They can't just be handed down the organization. They are
shared beliefs - guideposts that we all follow when we're facing a
challenge or a decision. Our values tell us how we live our lives; how
we approach our jobs. Our values are crucial for fostering a culture
of winning for our company:
* Customer focus
* Results and Accountability
* Innovation
* Transparency and Integrity
* Mastery
* Inclusiveness
* Sense of urgency
* Collaboration and Teamwork
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most
visionary of leaders, collectively aiming to change the world with
innovative technology and remarkable solutions. With the prestigious
reputation in servicing well-known, world-class companies, standards
at Ansys are high, met by those willing to rise to the occasion and
meet those challenges head-on. Because at Ansys, it's about the
learning, the discovery and the collaboration. It's about the "what's
next" as much as the "mission accomplished". It's about the melding of
disciplined intellect with strategic direction and results that have,
can and will impact real people in real ways, forged within a working
environment built on respect, autonomy and ethics.
At Ansys, you will find yourself among those eager to drive the world
towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class
simulation technology so our customers can turn their design concepts
into successful, innovative products faster and at lower cost. As a
measure of our success in attaining these goals, Ansys has been
recognized as one of the world's most innovative companies by
prestigious publications such as Bloomberg Businessweek and FORTUNE
magazines.
Ansys is an S&P 500 company and a component of the NASDAQ-100.
For more information, please visit us at www.ansys.com
Ansys is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any
unsolicited referral will become the property of Ansys. Upon hire, no
fee will be owed to the agency, person, or entity.