ATR Supplier Support Manager ( F/M)

Job Description: Activities As a member of ATR Customer Support & Services Directorate, you will join the supplier support management team, part of Customer Support Department. The jobholder will be in charge of a portfolio of OEMs (Original Equipment Manufacturers) with the main objective of ensuring that customer support activities of subject OEMs are prepared and delivered as per contractual agreements, in line with expected performance level. Primary goal is to ensure and enhance ATR Customers’ satisfaction. The jobholder’s mission is to: * Act as focal point in ATR organization & interface of ATR customers for OEM customer support activities shortfalls * Ensure that contractual support obligations of OEM towards Operators and ATR are fulfilled * Identify, process and address gaps in OEM customer support activities for in service fleet * Define necessary remedial actions from OEMs and drive deployment plan until resolution * Prepare and deliver Customer Support Reviews with main OEMs to share and align ATR’s view of subject supplier’s support activities and product performance * Contribute to deployment of required corrective and improvement actions on fleet in service, as may be required on the base of achieved reliability lower than G-MTBUR, premature or repetitive removals, excessive maintenance costs * Drive implementation of mitigation actions, when required, to secure operations: extra stocks, commercial dispositions, advance standard exchanges * Involve procurement teams when required : commercial or contractual negotiation, escalation * Provide procurement teams with support & inputs for negotiating with OEMs contractual aspects pertaining to customer support activities Profile * Master Degree in Aeronautical field * Good knowledge of aerospace industry : minimum of five (5) years of relevant professional experience in the aviation industry * Previous experience in supplier management or supplier development required * Experience driving supplier performance recovery, quality escapes or product issues resolution * Good knowledge of aftermarket and customer/product support activities * Previous experience in customer facing roles would be a plus * Experience in dealing with negotiation or execution of product support contracts (SSC, PSA) would be an advantage * Candidates with previous experience in quality, engineering or supply chain fields also welcome * Excellent verbal and written communication skills * Ability to interact with various profiles of stakeholders, from operational level to Senior/Executive Management * Ability to cope with a wide range of support shortfalls, involving technical, commercial, industrial aspects and to define relevant recovery plans * Good understanding of aviation regulations, EASA, FAA primarily * Data driven decision making, results oriented and highly customer focused * Proactive, strategic thinking and ability to influence * Ability to find win-win solutions and preserve long term business relationship * Ability to work transversally, in a multicultural environment * Fluent French and English required. Italian would be a plus * Good knowledge of Microsoft Office Suite * Available to travel worldwide regularly (20% of time typically), for business trip durations ranging from 1 or 2 days to 10 days maximum. Could be with short notice when situation requires This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Avions de Transport Regional (ATR) GIE Contract Type: Permanent Contract / CDI / Unbefristet / Contrato indefinido Experience Level: Professional / Expérimenté(e) / Professionell / Profesional Job Family: By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.