data center technician (dco)
Detail de l'annonce :
* Understanding of Linux/Unix Administration
* Server Hardware Troubleshooting experience
* Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
* Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3
technologies
* Network Hardware: Copper and Optical Fiber Cabling, Switches,
Routers
* Strong Communication Skills
* Passionate about IT infrastructure and hardware!
* This position also has a physical component requiring the ability
to lift & rack equipment up to 40lbs; it may require working in
cramped spaces or in elevated locations while adhering to health &
safety guidelines.
Job summary
Data Center Operations designs, installs & maintains the world’s
largest Cloud Computing Infrastructure.
We are looking for skilled Data Center Technician with a passion for
technology to help us expand our Cloud to the next level.
Amazon Web Services (AWS) offers an exciting, dynamic and challenging
environment encouraging creativity and personal development while
maintaining AWS computing environments in a secure, scalable, and
cost-effective manner.
Mid 2013, AWS S3 web service accepted its 2 trillionth object and that
the service is regularly peaking at over 1.1 million requests per
second.. To keep up with this demand on both disk and network
capacity, we continue to expand our Data Centers in every region.
Also, our content delivery AWS service, CloudFront, has expanded its
Data Centers presence by over 50% worldwide in the last 12 months and
are expecting to increase by a similar number over the next 12 months.
This requires talented people to build & manage. We hope it is you!
At Amazon, career progression is part of our environment. We want you
to progress. If your career path is in Systems, Network or Database
Engineering, Software Development or maybe AWS Support, Technical
Operations or perhaps Project Management, we will create a development
plan to enable you to succeed reaching those goals. This begins on Day
One! Come and work for the world’s most Customer Centric Company.
The Opportunity: Data Center Technician
This role is a unique opportunity to work in some of the most cutting
edge data centers in the world. Amazon data centers are large-scale
high-density centers where you will be working on changing the face of
Cloud technology in the region.
A Data Center Technician may be the primary point of contact for both
internal customers (for example: Network Engineers, Systems Engineers,
Software Developers, Database Engineers, Technical Operations) and
external customers (Hardware Vendors, Contractors, Service Providers
among others).
There is never a dull moment as each day presents itself with
different challenges. Some of the key responsibilities you will
undertake are:
Problem Solving:
* Maintain a high level of system reliability by prioritizing and
resolving trouble tickets efficiently, these include:
* Escalation point and technical troubleshooter for all Systems and
Network hardware problems
* Deep diving into Linux server issues
* XEN service virtualization troubleshooting
Technical:
* Troubleshoot technical issues on various platforms ranging from
Systems through Networking to Power/Mechanical
* Remediation of physical layer outages, both Systems & Network
* Remediation or recovery of physical power issues on racks
* Participate in Data Center power & cooling events
Operations:
* Meet 24x7 On-Call requirements and response during shift
rotations.
* Install & configure racks of hosts in line with internal SLAs
* Triage & resolve trouble tickets for all devices in your region
* Data Center point of contact for all High Severity issues
* Physical replacement of server and network device parts
* Ensure correct rotation of parts & spares
* Help define metrics to increase our customer uptime
* Enforcing Amazons Security Best Practices
* Interact with third party vendors & contractors
* Contribute ideas to improve operational efficiency
* Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs
Project Management:
* Participate in and deliver on a number of high impact small to
mid-scale projects
* Participate in team meetings for metric analysis and project
status updates
* Help build the world’s largest Cloud infrastructure
Mentoring:
* Share knowledge and help educate less technical staff on the best
practices related to all service owner issues
Hiring:
* Contribute towards building a great team by getting involved in
the Amazon hiring process/candidate interviews
* Remote Access: Console routers, IPMI, BMC
* Network Equipment Installation and Configuration
* Cisco IOS, NX-OS, JunOS
* Redundancy: Power feeds, ATS, Server Hardware, RAID, Network
Connectivity
* Data Center Operations: Inventory Management, Hot/Cold Aisles,
Security
* Experience with Excel and the ability to manipulate data and
create necessary charts and diagrams
*
Participated in Project Management
* Experience or Knowledge of AWS products: EC2, EBS, S3 etc.
* Scripting: Bash, Python, Perl, Ruby (or programming languages)
Amazon is an equal opportunities employer. We believe passionately
that employing a diverse workforce is central to our success. We make
recruiting decisions based on your experience and skills. We value
your passion to discover, invent, simplify and build. Protecting your
privacy and the security of your data is a longstanding top priority
for Amazon. Please consult our Privacy Notice
(https://www.amazon.jobs/en/privacy_page) to know more about how we
collect, use and transfer the personal data of our candidates.