Customer Success Manager Techtouch Sendinblue
Detail de l'annonce :
Sendinblue is the European leader in digital marketing software. We
are a complete Sales & Marketing toolbox: email, SMS, Facebook ads,
chat, CRM, and more in one single SaaS platform. Our mission is to
empower all companies with the tools they need to build stronger
customer relationships and grow their business through meaningful
interactions.
We have a team of more than 500 employees representing over 67
nationalities spread across seven offices located in Paris, Berlin,
Sofia, Delhi, Bengaluru, Seattle and Toronto.
The role of our Customer Success team is to make sure that our
enterprise customers get the best out of their Sendinblue platform.
They manage a large portfolio of customers from onboarding to renewal
and work hand in hand with them to ensure long-term satisfaction,
retention, and growth. You’ll be the 1st Tech Touch Customer Success
at Sendinblue, and you’ll be driving the growth of the SMB segment,
increasing product adoption, maximising feature usage and generating
revenue growth.
RESPONSIBILITIES:
* Animate the SMB clients portfolio thanks to one to many &
personalised strategies:
* Define automation and strategies according to several variables:
Customer Journey phase, segments, contract phase, behaviour,
satisfaction, etc.
* Use various channels (Email, Webinars, Survey, Phone, Articles,
User groups, etc.)
* Define and optimise clients segmentation
* Animate the community with our last news (Product features, demo,
use cases)
* Determine leading indicators and customer data reporting
* Monitor progress for KPI achievement, run analysis to seek
improvements, iterate and fine-tune the strategy
* Communicate with other CSMs to ensure consistency in client
communication, encourage best practices, and share knowledge within
the CS team
* Impact the CSM team efficiency and proactivity by automating
low-value CSM tasks
PROFILE:
* At least 3 years of experience in data, analytical and
customer-driven mindset
* Entrepreneur mindset, you’ll start from scratch
* Experience working with cross-functional teams
* Excellent communication and writing skills in French and English
* Interest in finding the best tools to drive growth
* Solution making skills
WHAT WE OFFER:
* A unique opportunity to join an international and collaborative
scale up environment in a hyper-growth context
* The chance to grow your professional and technical skills, with
real room for career progression
* SIBOP: all Sendinblue employees are granted with our shared
ownership plan - the more Sendinblue will be valuated, the more you
will get
* Meal vouchers - Swile (8,5 € per day)
* Excellent private health care, of which 70% is covered by the
company
* RTT
* Bi-annual global company offsite; inter-office trips (when the
current sanitary situation permits)
* More than 100 activities you can do at work via our partner Yuco
* Work's council benefits (HelloCSE)
* Very competitive referral program
* Second parent leave: 1 month of fully paid leave
* English and French classes, and over 155000 courses available on
Udemy
* Budget to support your workspace at home
* A modern office in a central location with free fruits, drinks &
lots of fun activities
* Relocation package and visa sponsorship for international talents
..and more!
MEET US!
* First HR call
* Interview with our Customer Success Director
* Interview with our Head of Growth
* Case study
Sendinblue puts DIVERSITY AND INCLUSION at the heart of its values. We
examine all applications with treatment based on equal skills and
applying the principles of non-discrimination.
Sendinblue values WORK-LIFE BALANCE and offers FLEXIBLE WORKING HOURS
and REMOTE WORK. The majority of our teams will be working mostly
remote and others will follow a hybrid model depending upon the nature
of the job. This policy is based on a mutual understanding between
Head of, Managers and Team Members.
Job Type: Full-time