Product Designer (Freelance)
Detail de l'annonce :
WHO WE ARE ?
At Shipup, our mission is TO CREATE A SEAMLESS, PROACTIVE AND BRANDED
POST-PURCHASE EXPERIENCE FOR ONLINE RETAILERS.
If you are used to buying online, you probably already went though the
exprience of losing your nerve for an order that encounters multiple
incidents. FOR ONLINE RETAILERS, A POOR POST-PURCHASE EXPERIENCE IS A
COSTLY NIGHTMARE : it drags down customer satisfaction, online
reputation and repeat purchase rate while inflating the volume of
complaints at customer support.
Shipup is a SAAS COMPANY that TRACKS IN REAL TIME THE ORDERS AND
DELIVERIES OF ONLINE RETAILERS IN ORDER TO CREATE A SEAMLESS, BRANDED
AND REASSURING POST-PURCHASE EXPERIENCE (proactive and live
notifications, customized tracking pages, customer surveys at
delivery…). Thanks to Shipup, ORDERING ONLINE IS LESS STRESSFUL.
Online shoppers are more satisfied, THEY COMPLAIN LESS AND BUY AGAIN
MORE.
The company has been CREATED AT THE END OF 2016 by Romain, Terence and
Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to
work for Drivy (acquired by Getaround), Rocket Internet, Casper and
Dashlane.
Shipup works with MORE THAN 400 BRANDS IN EUROPE AND NORTH AMERICA,
some of which are very successful digitally native brands (Cheerz,
Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd,
Ssense, Ysé, A.P.C. …) while others are larger, more traditional
accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).
JUNE 30TH 2020: Shipup announces a 6M€ SERIES A in order TO OPEN AN
OFFICE IN NEW YORK AND RECRUIT 45 PEOPLE IN THE NEXT 12 MONTHS.
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OUR VALUES
* ✊ OWNERSHIP
_We choose to be here and to do what we do. We are responsible for our
objectives and for the output of our work._
* INITIATIVE
_Taking action without direction from above to improve our knowledge
and come up with solutions to problems. Initiative is a key reason for
success, and places an obligation not to stifle it._
* EMPOWERMENT
_We encourage those below us to take action and support them if they
make mistakes. We explain what we want accomplished and allow
flexibility in how it is accomplished._
* CARING
_Being concerned about our co workers, our customers and the customers
of our customers._
* ️ AMBITION
_Always seeing bigger and having a strong desire and determination to
succeed._
JOB DESCRIPTION
We’re looking for a FREELANCE SENIOR PRODUCT DESIGNER until we find
the right person internally.
OUR PROMISE : You will be in an environment where the design is
already considered essential ! You'll have also a huge playground
(from user research to UI design and testing)
3 REASONS TO BELIEVE US :
* Our product director is looking for THE PERSON HE CAN RELY ON
(product strategy, roadmap, practices…)
* Our product managers are looking for someone who can help them in
RESEARCH, METRICS, DATA ANALYSIS AND CRAFTING where you’ll be the
bearer of these subjects
AS A FREELANCE SENIOR PRODUCT DESIGNER @SHIPUP, YOU WILL
You'll help us to finish the 2021 roadmap and prepare the following
year.
To achieve these objectives, you'll have to :
* PARTNER CLOSELY WITH OUR PRODUCT, SALES AND SUPPORT TEAMS to
UNDERSTAND WHAT ONLINE RETAILERS LOVE about Shipup and what will make
their online shoppers delighted by their post purchase experience. Use
this data to PLAN AND SCOPE OUR PRODUCT ROADMAP
* Help us IMPROVE OUR EXISTING SET OF FEATURES by finding strategic
areas of improvement
* TAKE THE LEAD ON OUR NEW DESIGN SYSTEM recently deployed and help
us to make it grow
* DESIGN THE MOST EFFICIENT SOLUTION TO SOLVE PROBLEM, taking into
account constraints and context.
* You'll FOLLOW QUALITY DURING THE DEVELOPMENT PHASE, by giving input
and feedback to the developers team
* SPREAD THE DESIGN CULTURE within the teams
OUR TEAM
You’ll join our PRODUCT & DESIGN TEAM led by Romain (Product
Director) and Quentin (CTO/CPO & Co-founder) :
ENGINEERING TEAM : 8 advanced/senior developers and 1 VP Engineering
PROJECT MANAGEMENT : SCRUM sprints of 2 weeks (daily, planning, retro,
grooming…)
Our technical platform is divided into two squads :
* ONLINE-SHOPPER PERCEIVED VALUE
This squad has the ownership of all features that are directly
dedicated to end-customers. Squad members will focus on features for
which the benefits are mainly perceived by / or directed towards the
latter.
*
Merchant perceived value
This squad has the ownership of all features that benefit directly the
Merchants. Squad members will focus on providing our merchant’s
operations and CS teams with the tools and resources they need to be
successful.
OUR DESIGN STACK
* Asana
* Figma
* Zeroheight
* Storybook
* Notion
PREFERRED EXPERIENCE
YOU COULD BE A GOOD FIT IF
* You’ve worked for AT LEAST 3 YEARS IN PRODUCT DESIGN (from user
research to implementation) in B2B OR B2C SAAS.
* You're A GOOD LISTENER WHO LIKES TO COLLABORATE and to make people
grows up
* You can draw on sales, marketing, product, technology, customers
and industry to DEFINE THE PRODUCT STRATEGY
* You CARE ABOUT THE DESIGN IMPACT ON BUSINESS
* You LIKE TO TELL STORIES using both words and visuals, and
strategize the best way to make your point.
* You're NOT AFRAID TO GET YOUR HANDS DIRTY
Nice to have
* You can do BASIC-LEVEL CODING IN HTML + CSS + JAVASCRIPT. (We use
React for the front-end)
RECRUITMENT PROCESS
Our recruitment roadmap remains unchanged due to health conditions. On
the opposite, we need more than ever resources to reach our ambitious
objectives. THAT’S WHY WE GUARANTEE A FULLY REMOTE HIRING PROCESS
FOR ALL CANDIDATES.
Here are the 4 steps of our recruitment process :
* ️ (45MIN) SCREENING CALL WITH QUENTIN, OUR TECH TALENT
ACQUISITION MANAGER
To better understand your career plan and answer any of your
questions
(01:30) HIRING MANAGER INTERVIEW & WHITEBOARD CHALLENGE WITH ROMAIN,
OUR PRODUCT DIRECTOR
To understand your design vision and evaluate your analytical skills,
methodology & communication
(01:00) CPO INTERVIEW WITH QUENTIN
To understand your approach to design and your philosophy
WHY SHOULD YOU APPLY ?
STRONG IMPACT : you will be one of the main players in our product and
design roadmap !
STARTUP SPIRIT & STRUCTURED ENVIRONMENT : a fast-paced environment,
where there is a lot to learn but, at the same time, you are in a
mature, organized environment with a clear product vision
INTERNATIONAL : multicultural teams where everyone cares for one
another (If you want to read what our employees are saying about us on
Glassdoor ! ✨)
NEW RENOVATED OFFICE : stylish office located in the heart of Paris (
75010)
GROWTH : our environment is rapidly growing in Europe and in the USA
HIGH-QUALITY EQUIPMENT : latest Macbook Pro or equivalent
PEOPLE-CENTRIC COMPANY : our people matter, work-life balance is
important at Shipup