Product Designer (Freelance)

WHO WE ARE ? At Shipup, our mission is TO CREATE A SEAMLESS, PROACTIVE AND BRANDED POST-PURCHASE EXPERIENCE FOR ONLINE RETAILERS. If you are used to buying online, you probably already went though the exprience of losing your nerve for an order that encounters multiple incidents. FOR ONLINE RETAILERS, A POOR POST-PURCHASE EXPERIENCE IS A COSTLY NIGHTMARE : it drags down customer satisfaction, online reputation and repeat purchase rate while inflating the volume of complaints at customer support. Shipup is a SAAS COMPANY that TRACKS IN REAL TIME THE ORDERS AND DELIVERIES OF ONLINE RETAILERS IN ORDER TO CREATE A SEAMLESS, BRANDED AND REASSURING POST-PURCHASE EXPERIENCE (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ORDERING ONLINE IS LESS STRESSFUL. Online shoppers are more satisfied, THEY COMPLAIN LESS AND BUY AGAIN MORE. The company has been CREATED AT THE END OF 2016 by Romain, Terence and Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane. Shipup works with MORE THAN 400 BRANDS IN EUROPE AND NORTH AMERICA, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…). JUNE 30TH 2020: Shipup announces a 6M€ SERIES A in order TO OPEN AN OFFICE IN NEW YORK AND RECRUIT 45 PEOPLE IN THE NEXT 12 MONTHS. - OUR VALUES * ✊ OWNERSHIP _We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work._ * INITIATIVE _Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it._ * ‍ EMPOWERMENT _We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished._ * CARING _Being concerned about our co workers, our customers and the customers of our customers._ * ️‍ AMBITION _Always seeing bigger and having a strong desire and determination to succeed._ JOB DESCRIPTION We’re looking for a FREELANCE SENIOR PRODUCT DESIGNER until we find the right person internally. OUR PROMISE : You will be in an environment where the design is already considered essential ! You'll have also a huge playground (from user research to UI design and testing) 3 REASONS TO BELIEVE US : * Our product director is looking for THE PERSON HE CAN RELY ON (product strategy, roadmap, practices…) * Our product managers are looking for someone who can help them in RESEARCH, METRICS, DATA ANALYSIS AND CRAFTING where you’ll be the bearer of these subjects AS A FREELANCE SENIOR PRODUCT DESIGNER @SHIPUP, YOU WILL You'll help us to finish the 2021 roadmap and prepare the following year. To achieve these objectives, you'll have to : * PARTNER CLOSELY WITH OUR PRODUCT, SALES AND SUPPORT TEAMS to UNDERSTAND WHAT ONLINE RETAILERS LOVE about Shipup and what will make their online shoppers delighted by their post purchase experience. Use this data to PLAN AND SCOPE OUR PRODUCT ROADMAP * Help us IMPROVE OUR EXISTING SET OF FEATURES by finding strategic areas of improvement * TAKE THE LEAD ON OUR NEW DESIGN SYSTEM recently deployed and help us to make it grow * DESIGN THE MOST EFFICIENT SOLUTION TO SOLVE PROBLEM, taking into account constraints and context. * You'll FOLLOW QUALITY DURING THE DEVELOPMENT PHASE, by giving input and feedback to the developers team * SPREAD THE DESIGN CULTURE within the teams OUR TEAM You’ll join our PRODUCT & DESIGN TEAM led by Romain (Product Director) and Quentin (CTO/CPO & Co-founder) : ENGINEERING TEAM : 8 advanced/senior developers and 1 VP Engineering PROJECT MANAGEMENT : SCRUM sprints of 2 weeks (daily, planning, retro, grooming…) Our technical platform is divided into two squads : * ONLINE-SHOPPER PERCEIVED VALUE This squad has the ownership of all features that are directly dedicated to end-customers. Squad members will focus on features for which the benefits are mainly perceived by / or directed towards the latter. * Merchant perceived value This squad has the ownership of all features that benefit directly the Merchants. Squad members will focus on providing our merchant’s operations and CS teams with the tools and resources they need to be successful. ‍ OUR DESIGN STACK * Asana * Figma * Zeroheight * Storybook * Notion PREFERRED EXPERIENCE YOU COULD BE A GOOD FIT IF * You’ve worked for AT LEAST 3 YEARS IN PRODUCT DESIGN (from user research to implementation) in B2B OR B2C SAAS. * You're A GOOD LISTENER WHO LIKES TO COLLABORATE and to make people grows up * You can draw on sales, marketing, product, technology, customers and industry to DEFINE THE PRODUCT STRATEGY * You CARE ABOUT THE DESIGN IMPACT ON BUSINESS * You LIKE TO TELL STORIES using both words and visuals, and strategize the best way to make your point. * You're NOT AFRAID TO GET YOUR HANDS DIRTY Nice to have * You can do BASIC-LEVEL CODING IN HTML + CSS + JAVASCRIPT. (We use React for the front-end) RECRUITMENT PROCESS Our recruitment roadmap remains unchanged due to health conditions. On the opposite, we need more than ever resources to reach our ambitious objectives. THAT’S WHY WE GUARANTEE A FULLY REMOTE HIRING PROCESS FOR ALL CANDIDATES. Here are the 4 steps of our recruitment process : * ️ (45MIN) SCREENING CALL WITH QUENTIN, OUR TECH TALENT ACQUISITION MANAGER To better understand your career plan and answer any of your questions (01:30) HIRING MANAGER INTERVIEW & WHITEBOARD CHALLENGE WITH ROMAIN, OUR PRODUCT DIRECTOR To understand your design vision and evaluate your analytical skills, methodology & communication (01:00) CPO INTERVIEW WITH QUENTIN To understand your approach to design and your philosophy WHY SHOULD YOU APPLY ? STRONG IMPACT : you will be one of the main players in our product and design roadmap ! STARTUP SPIRIT & STRUCTURED ENVIRONMENT : a fast-paced environment, where there is a lot to learn but, at the same time, you are in a mature, organized environment with a clear product vision INTERNATIONAL : multicultural teams where everyone cares for one another (If you want to read what our employees are saying about us on Glassdoor ! ✨) NEW RENOVATED OFFICE : stylish office located in the heart of Paris ( 75010) GROWTH : our environment is rapidly growing in Europe and in the USA HIGH-QUALITY EQUIPMENT : latest Macbook Pro or equivalent PEOPLE-CENTRIC COMPANY : our people matter, work-life balance is important at Shipup