Formateur Clinique Europe de l’Ouest/ Clinical Trainer Western Europe H/F

The primary role of Customer Education function is to provide training on ResMed product range and their clinical application to Customers, employees and partners such that ResMed’s strategic, operational, customer and quality business objectives are met. Key deliverables include working alongside Sales and Customer support to design effective training programs for customers. Providing technical expertise to develop and upskill employees in support function and monitoring, evaluating and enhancing service delivery systems and processes. LET’S TALK ABOUT RESPONSIBILITIES * The primary objective of Customer Training specialization within Customer Education Job Family is to gather information to determine customer requirements and training needs in the use of complex product solutions. * Key responsibilities include: conducts technical training for customers and/or employees, partners with customer and other members of cross functional teams to develop specifications for customers’ optimal use of product, provide feature requirements for a product development or to create content of training material (presentations, brochures, manuals, videos, etc.), prepares customer communication and training material from engineering documentation, field service requirements or software documentation to ensure material reflects current solution features. * Instructs customers and/or employees through various means both inside and outside of traditional classroom settings (online instructor training, video tutorials, manuals, etc.) Follows up to determine customer adoption, usage of solution, and/or applicability of training material, provide and review customer analytics and adapt as necessary. * Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts. Typically requires a university degree or equivalent work experience. * Responsibilities might include: (1) Performing routine professional-based activities (early in career) (2) Contributing to and managing projects (mid-career) (3) Providing advice/direction in primary areas of expertise (specialist and expert) (4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal) * Networks with senior internal and external personnel in own area of expertise. * May lead the work of project teams and will often formally train junior staff. LET’S TALK ABOUT QUALIFICATIONS AND EXPERIENCE REQUIRED: PREFERRED: * Bachelor’s degree. * Minimum of 5 years of related experience. * Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. * Demonstrates good judgment in selecting methods and techniques for obtaining solutions.