Sr Program Manager AC2 Amazon Ads

* Proven work experience in Advertising, Marketing or Media. * Ability to lead and work effectively with cross functional groups. * Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels, including senior leadership. * Strong program management and analytical skills, be comfortable dealing with ambiguity, and have the ability to effectively influence and communicate with global stakeholders * Experience planning, scheduling, implementing projects in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity * Video and audio editing skills. Job summary Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We enable advertisers to reach Amazon customers on Amazon.com, across our owned and operated sites, on high quality sites across the web, and on millions of devices. The Amazon Advertising Campaign and Creative Services (CCS) organization is seeking a strategic Sr. Program Manager, Advertising Customer Connections to support our AC2 Program on the Global Voice of the Customer (VOC) team. The VOC team champions all global ads customers - driving change so they can grow their business and be successful marketers. We give advertising customers voice to influence business decisions, regardless of their size, locale, or product used. Because Amazon Ads has a wide range of advertising customers who often use multiple products within our suite; we provide a holistic view of the customer experience, helping teams to step out of internal silos and invent and simplify the customer experience. Key job responsibilities The AC2 program provides internal employees immersive experiences to bring them out of their day-to-day in order to listen to customer feedback, watch customers using our products, and touch tools through the advertising customer’s eyes; thus inspiring innovation. The AC2 Sr Program Manager will be expected to autonomously interview advertising customers, create session topics, edit interviews, and moderate live sessions with employees - thus driving conversation and prompting improvements to the customer experience. The candidate will have high standards for themselves and everyone they work with, and will be expected to dive deep and have knowledge of ALL Amazon Ads in order to facilitate conversation and debate. They will be working with everyone from brand new employees, to leaders at the highest levels. This is a multi-faceted role requiring a breadth of skills and expertise: * Ability to host engaging on-camera or in-person sessions with up to 75 attendees * Engage with global stakeholders to understand priorities * Track program(s) health and success A day in the life * Working familiarity with digital advertising and ad serving Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.