Mulesoft Strategic Advisor Advisory Services
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maximum of 3 roles within 12 months to ensure you are not duplicating
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JOB CATEGORY
Mulesoft - Customer Success Group
JOB DETAILS
BACKGROUND
As members of MuleSoft's Advisory Services team, Strategic Advisors
play a critical role in our Customers' success. They serve as
advisors, guides and leaders, working with our largest, most complex
enterprise customers. Each Strategic Advisor typically works alongside
a customer CIO and/or IT leadership team to define, shape and
implement a vision for digital transformation based on API-led
connectivity, either within specific divisions or across the
enterprise. The Strategic Advisor's single mission is to deliver
measurable value to the Customer, using our Strategic Adoption
Framework, which is rooted in our Catalyst methodology (formally known
as OBD) as the foundation.
INSIGHT & APPROACH
As a Strategic Advisor you combine your own experience of IT and
business transformation with Salesforce & MuleSoft's collective
vision, points-of-view, product knowledge, and customer experience to
build out an application network. You assess your customer's situation
and, by forging a trusted relationship with the most senior IT
leaders, agree the ways in which you can directly enable and
contribute to their transformation. By focusing on the business
enabling power of API-led connectivity, you influence many aspects of
the customer's business and technology operations, including
envisioning the future state, defining execution strategies, revising
the IT operating model, planning, and leading key components of the
change program. At its core, you will bring leadership to drive
forward the transformation agenda.
ASSIGNMENT
When assigning you to a customer, your level of business, technology
and integration experience is matched to the specific nature of the
customer's need for advice and support. Your work will be instrumental
in accelerating the pace at which real outcomes are delivered. It is
possible to be a Business orientated Strategic Advisor or a Technical
Focus advisor, occasionally individuals satisfy both categories. The
specific capabilities of these two roles are called out in Attachment
1 - Business & Technology Role
WHAT YOU’LL ACHIEVE - 2 MONTHS
*
Gain a deep understanding of MuleSoft's vision, points-of-view, value
proposition, products and methods through your attendance at our
KickStart program and blended on-line and face-to-face training.
*
Be enabled as a senior advisor to our customers through peer-to-peer
sharing of experience, approaches and tools. You will contribute to
our collective experience as part of this process, embedding you
within the global network of MuleSoft Strategic Advisors.
*
Where possible, gain practical experience of MuleSoft's work with our
customers by shadowing account and delivery teams, practicing the
capabilities you have been learning.
*
For the more technically oriented Strategic Advisors, gain hands-on
experience with the MuleSoft Anypoint & Salesforce Platforms,
WHAT YOU’LL ACHIEVE - 12 MONTHS
*
With Customers:
*
The building of strong, trusted relationships with customer IT
leaders, demonstrating significant added value through the combination
of your past experience and your proven understanding of the business
and IT value of API-led connectivity.
*
Earning a clear role in the Customer’s IT Leadership team and
delivering tangible improvements in the clarity and pace of change
within the customer's IT operation and business.
*
This will include advising the customer and their partners on their IT
operating model, including API lifecycle, reuse strategies, and
expanding organizational capabilities to support strategic business
objectives.
*
Internally, the building of equally strong, trusted relationships with
MuleSoft's business leaders, positioning yourself as an
executive-level advisor to their customers.
WHAT YOU’LL NEED TO BE SUCCESSFUL
*
10+ years of enterprise consulting or senior IT functional leadership
experience
*
5+ years experience as a leader within a digital transformation of a
matrixed organization, potentially as an IT functional leader or as a
senior architect or CTO.
*
Demonstrated ability to build and maintain strong relationships with
C-level stakeholders.
*
Proven results leading and overseeing customer and/or partner success
in the following domains: front-end and back-end solution
architecture, enterprise architecture, development, and test/release
management strategies, change management, and direct leadership in
designing solutions that meet or exceed customer needs.
*
A desire to continually study and learn new technologies, as well as
be involved in projects that push the capabilities of existing
technologies. Guiding customers and colleagues in rationalizing and
deploying emerging technologies that drive increased business value.
*
A willingness to apply your own experience for the benefit of your
fellow Strategic Advisors as well as for your customers. This
willingness is matched by your enthusiasm for learning and growing
your own knowledge from the experience of others.
*
Be a self-starter and ability to work independently and as part of a
distributed team, and willingness to take ownership of situations and
problems. Excellent interpersonal and communication skills: a polished
public speaker. Evangelize best practices at various levels within a
large organization.
*
A willingness to travel to client sites (average up to 75%)
*
Local language skills
* LI-Y
ACCOMMODATIONS
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