customer service advisor based in greece (mandatory-german speaking)

ARE YOU FLUENT IN GERMAN? DO YOU HAVE GREAT COMMUNICATION SKILLS? THEN COME JOIN OUR TEAM OF #GAMECHANGERS WHO BRING FUN TO WORK EVERY DAY. WE ARE LOOKING FOR NATIVE GERMAN SPEAKERS OR PROFICIENT LEVEL OF GERMAN (C2) CANDIDATES WHO HAVE PROVEN CLIENT SERVICE EXPERIENCE. ABOUT US: Webhelp is a global organization headquartered in France with more than 80,000 employees. We focus on creating superb customer experiences and developing business solutions adapted to each company. We are a fun-loving community who thrive on making a difference on behalf of the world's most exciting brands. Being a people-first company is based on our strong belief that when you put people at the heart, everything comes alive. SALARY & BENEFITS: * Competitive remuneration package (14 Salaries) * Extra Bonus depending on performance * Paid training program * Private life & health insurance (Dental Care included) * Ticket Restaurant Mastercard (paid monthly) * Opportunities for international Career through Webhelp International Mobility program * Free gym and other wellbeing activities DAY TO DAY RESPONSIBILITIES :: * Management of incoming calls * Identify and assess customers' needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods / tools * Meet personal / customer service team targets and call handling quotas * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies REQUIREMENTS FOR THE ROLE: * Proven customer support experience or experience as a client service representative * Native / near native in German language and above C1 level of English * Good MS Office skills * Strong phone contact handling skills and active listening * Customer orientation and ability to adapt / respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively Είδος Εργασίας: Πλήρης απασχόληση Μισθός: Από 19.000,00€ ανά έτος