réparateur portes automatiques
Detail de l'annonce :
Customer relationship management
* Responsible for customer satisfaction through quality of service
and through regular, proactive, and precise on-site communication
(callout ETA, job performed, etc)
* Responsible for accurate and real time back reporting of work
performed (at the equipment level) in order to ensure the accuracy of
e-Optimum and Customer Notification.
* Accountable for maintaining excellent relationships with the
customers, the contact person and end-users presents on site, by
applying the Ambassador attitude.
* Accountable for equipment safety and performance
* Accountable for managing the site environment during service
operations
* Accountable for identifying site risk, and communicate them to his
supervisor
* Accountable to take immediate action on site in case of high risk
identification and to apply the escalation procedure
* Accountable for identifying “unplanned” service repairs based
on the equipment needs, contacting the on-site contact person, get his
approval if not covered by the contract, and perform them
Service operations
* Accountable for the end-users and the site safety
* Accountable for the safe working environment
* Responsible for safe working practices and carrying out the
operations according to maintenance instructions and safety
instructions.
* Accountable for the execution of the service visits (planned
maintenance, callouts and service repairs) respecting the schedule and
time limit (callout), the quality standards, the time allocation and
the processes
* Responsible for effectively planning his workload, in conjunction
with the service supervisor
* Accountable for raising sales lead to his supervisor
* Accountable for very precise and timely back reporting of the work
done according to the process
* Responsible for submitting time sheets based on the execution
* Responsible for managing his proximity stock (shelving, inventory,
stock transfer, etc), identifying the spare need, requesting the spare
to his supervisor.
* Responsible for keeping the service tooling, van, instruments, etc
safe, maintained and in good condition
* Contributes to the ongoing improvement of the products, the methods
and the safety by feedback to the PCM organisation and his supervisor
Leadership / People management
* Responsible for regular update of his supervisor on all relevant
information
* Responsible for being familiar with all aspects of lift and
associated technology and accountable for attending the proposed
training
* May be required to give training/coaching to persons nominated by
the supervisor
_At KONE, we are focused on creating an innovative and collaborative
working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage
participation and the sharing of information and ideas. Sustainability
is an integral part of our culture and the daily practice. We follow
ethical business practices and we seek to develop a culture of working
together where co-workers trust and respect each other and good
performance is recognized. In being a great place to work, we are
proud to offer a range of experiences and opportunities that will help
you to achieve your career and personal goals and enable you to live a
healthy and balanced life. _
Read more on _www.kone.com/careers_