stagiaire- assistant service clients
Detail de l'annonce :
We are looking for an internship for 6 months, as soon as possible in
Avignon.
Your purpose is to provide support for assigned customers and
affiliates to meet order requirements and escalate issues where
appropriate
YOUR MISSIONS:
* Day to day communication and collaboration with customers,
operations, sales, and GBS (Global Business Services);
* Resolve requests for order changes, issues and handle customer
complaints and inquiries internally and externally;
* Prepare Debit and Credit notes, process and Customer Returns;
* Provide coverage and support accounts for other team members as
necessary;
* Knows how to diffuse a difficult situation and get resolution with
the customers;
* Proactively ask for and act upon customer feedback.
YOUR PROFESSIONAL PROFILE INCLUDES:
* At least, High School or Secondary Education Diploma.
* English mandatory (Italian or German is a plus)
* Microsoft Office expertise