digital catalyst community manager & trainer

POSTE As Training Manager, you will be responsible of ensuring that the Consumer Engagement platform & tools are being utilized to full potential, providing maximum value to the Consumer Engagement community. In short; you will be responsible for driving Consumer Engagement adoption within MH and improving maturity level of MH Entities. You will develop & lead training strategies, propose initiatives, and implement solutions to ensure that learning needs are met/ exceeded. Your primary activity will be creating and implementing training plans, training design and development, delivery of training and evaluation of CRM training programs, that maximize community adoption and minimize resistance. This role requires ongoing engagement with Moët Hennessy Central Consumer Engagement Team and Community, partners and providers. TRAINING DESIGN AND DEVELOPMENT * Create and own the training programs tailored to users’ profiles and maturity levels of MH entities (consider translation by third party if necessary). * Develop and design individualized and group training initiatives including but not limited to documentation, testing and coordination. Ensure a wide range of available training streams including one-to-one, one-to-many and off-the-shelf (manuals, videos etc.) * Work with subject matter experts to collect and collate information that will be designed and developed into learning modules * Animate training programs that address specific business needs, source, and manage training partners. * Survey training participants to evaluate and determine the effectiveness of each training method/program and adapt the training accordingly. Ensure that any feedback captured from training is fed back into the Consumer Engagement team * Prioritize and document new training needs and requests as they arise. TRAINING REPOSITORY MANAGEMENT * Create and maintain all training documents (user guides, playbooks, video tutorials, etc.) related to the Consumer Engagement platform * Continuously manage the repository of CRM documents on the Consumer Engagement portal. ADOPTION & CHANGE MANAGEMENT * Work with the Consumer Engagement Community and the Central team to support CRM vision, strategy, and process development in Markets & Maisons. Supporting the Community with best practices, webinars animation, etc. * Become an expert in all areas of the CRM platform (to support train the trainer), including Marketing Automation, Consumer Care, Loyalty Program, etc. This will require an in-depth understanding of each profile need as it relates to the CRM platform. * Maintain current understanding of training related fields through participation in relevant conferences, seminars, etc. * Be an active member of the Training Community at Moet Hennessy and LVMH PROFIL About you * 5-7 years of relevant work experience in learning and development, e.g. Learning Strategies, e-Learning, Learning Needs Analysis * Have a passion for creating great experiences for your internal customers whether digital or physical * Experience in developing training material for CRM & Relationship Marketing, Digital Wines & Spirits ideally * Good Communication skills: strong presentation/ communication / facilitation skills (oral and written) * Relevant knowledge of learning and development methodologies such as e.g ADDIE, 5 moments of need, etc. * Previous training experience with CRM software (Salesforce) preferred * Strong drive, project management skills, action-oriented mindset (thinker & doer) * Ability to work effectively under pressure with constantly changing priorities and deadlines * Ability to be self-starting and self-motivated * Ability to work in an autonomous environment as well as in a team environment * Experience in international environment working with a variety of cultures and countries. Languages: · Fluent in English, both written and verbally. French and other languages advantageous. Further Information: · We value diversity and we welcome applications from people from all sections of the community, irrespective of race, color, gender, age, disability, sexual orientation, religion, or belief.