account manager luxury division

Purpose of the job: As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions and you will also ask to develop new business opportunities. You will be the meeting point between the customer and the production department based in Italy. You will have the task of understanding, clarifying and transferring every aspect related to the projects to ensure their perfect execution. Key Responsibilities: * Provide technical input and advice on print/pos/promo projects as required * Take briefs from the client including full specification details and deadline dates and manage from start to finish * Suggest alternative options and innovation where possible * Produce detailed specifications for internal and external clients based on client knowledge * Deliver a high level of customer service * Monitor projects to ensure they are delivered to specification and on time * Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that compliment their print * Implement new methods and procedures as required * Ensure invoicing procedures are followed * Able to attend meetings away from the client site as required * Work with Account Director to identify new business opportunities * Manage and monitor objectives to meet key business drivers * Manage dispatching list and any admin belonging to the project * Measure customer satisfaction and take appropriate action Knowledge, Skills & Experience: * Previous experience working with luxury clients is essential. Proven knowledge and understanding of the world of luxury that may comes from print/pos/paper/promo environment. * Numerate with a strong commercial understanding * Strong personal network in the luxury sector * Strong time management and prioritisation skills * Able to work under pressure and to tight deadlines, with a good sense of humour * Is professional, courteous and calm under pressure * Has a project management mind-set * Process driven, with an eye to sales and business development * Approachable and confident to offer advice in meetings * Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations * Knowledge of Microsoft office and Google Apps is preferred but not essential * Experience in a client facing role is essential * Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred