customer training development manager

. SUMMARY OF THE ROLE: The Customer Training Development Manager will be responsible for establishing, deepening and sustaining key relationship with Customers, Partners and Third Parties. This position is a customer facing role within the Airlines Customer Unit and your focus will be with both, new and existing customers. Your effort will be to understand their business needs, their functional knowledge gaps and translate them into a defined and an engaging learning plan (short/mid and long-term). The incumbent will need to combine deep training skills, project management, business development and consulting experience with strategic thinking, analysis, planning and execution with a real desire to deliver excellent customer care. In this role you'll: Customer Relationship You will be required to: * Act as the single point of contact for Training Development and Delivery Department primary for our customers * Effectively establish, deepen and sustain key relationships with Customers, Partners, Third Parties to understand their functional training needs and priorities * Advocate customer voice, training needs and priorities into Amadeus to ensure the best service to customer. * Be a value partner to our customer. Training Consultancy & Business Management You will be required to: * Identify and translate Customer’s functional knowledge gaps into engaging and value-added learning programs (short/mid and long-term) * Monitor and ensure effective delivery of the learning programs/solutions in a timely manner * Collaborate with internal stakeholders Sales, Account, Program, Project, Implementation, Product, Delivery Management mainly to ensure that goals and objectives are fully aligned and being met * Drive, analyse, interpret training KPIs and propose effective action plan for improvement * Maximize all opportunities to recommend customised & chargeable learning programs * Analyse customer feedback on the overall success of the learning solutions delivered and implement corrective actions as required * Monitor impact and cost-effectiveness of learning solutions; Suggest improvements to further enhance learning program effectiveness and sustainability. * Report timely feedback on learning effectiveness to the business and communicate suggestions for improvement * Ensure high level of customer satisfaction, retention & loyalty PROJECT MANAGEMENT You will be required to: * Act as primary point of contact for Training Development & Delivery for customer project under responsibility * Work closely with the Training Delivery Coordination team on the training planning activity and delivery (sizing, timeline, communication plans, budget constraints, resources, deliverables, cost tracking, time to market) to consistently meeting deadlines. * Work closely with Account/Program/Project/Product Managers to define, plan project activities so to ensure all deliverables fulfil the customers’ needs and expectations * Analyse defined Training Plan and ensure it fully covers the project scope * Coordinate Training Plan delivery with other units, monitor progress, raise any risks, showstoppers and ensure successful delivery as per project timeline/milestones * Ensure effective delivery of chargeable services contracted by customer with the aim of continuously improving the time to market * Interface with customers/partners on plan progress * Perform Customer presentations when required (pre-sales workshop, Kick-off meeting, Customised training…) * Lead the RFP response for Learning in conjunction with other internal teams * Provide functional expertise & support at each step of the sales process * Conduct Customer satisfaction surveys/enquiries * Provide formal training delivery status KPIs and recommendations to management on a regular basis Process improvement & Reporting You will be required to: * Deliver regular report to highlight key achievements, status on customer projects and potential obstacles * Give management visibility on customers feedback on service delivered * Ensure training delivery process and methods are optimized * Analyse and act on KPI measures About the ideal candidate: * University Degree or equivalent Ideally, the candidate must have: * Prior experience of account management and / or business development desirable * Proven ability to assess training needs and recommend impactful learning programs * Travel industry, Airline Industry * Knowledge of Amadeus products and prior experience in training delivery is a plus. Functional skills: * Working knowledge of IT * Software industry * Knowledge of travel industry preferred What we can offer you: * Get rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits. * 2-3 days / week / flexible working model * Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies. * Professional development in a truly international and multisite environment with a great mix of people. * A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies. * 6 weeks holiday, plus pension contribution and healthcare insurance. * Enter a diverse and inclusive workplace. * Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site conciergerie services. We are a global company full of the greatest innovators, delivering breakthrough solutions. We know that they deserve the best rewards, and so do you if you join our team! To build a career that is meaningful to you, we will follow you on each step of this journey by offering training, international mobility, a wide range of internal opportunities to grow your skills and different types of career paths. Join our engineering community that counts more than 2500 members in Nice and 4000 worldwide. We will provide you mentoring, training and continuous development opportunities. Check out Tavleen’s testimony: “_I started as a software developer in Amadeus Nice. In 2013, I was ready for my next opportunity at Miami in the new world of Operations. By 2015 I was now backpacking to take the next challenge: lead a development team of Operational in another location: Munich, Germany. This role got me the opportunity to lead and build high performance agile teams, to improve my capacity in drinking “weissbier” & to speak another language. I did fairly good in all except the last one!_” How do we hire? The application process takes no longer than 10 minutes! * ONLINE APPLICATION: Submit your online application and our Talent Acquisition specialist will get back to you if your skills match the role. * PHONE INTERVIEW: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions. * ONLINE TESTING: Depending on the role you applied for, you might have to do some online tests. * INTERVIEWS: First you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join. * OFFER: Our Talent team will make you a job offer and welcome you to your new role with us. * JOIN OUR GLOBAL TEAM: Where you can develop your skills and build an international career that matters. ARE YOU THE ONE WE’RE LOOKING FOR? APPLY NOW! _ Not ready? Email us for more information: joinus@amadeus.com_ Want to learn more about Amadeus, check out our blogs! * Developer blog * Amadeus blog We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation. _ Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorization._ _ Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes._