it service analyst emea

OFFICE LOCATION: BEAUVAIS OFFICE – FRANCE. COUNTRIES COVERED – DENMARK, POLAND, AUSTRIA, SPAIN, FRANCE, SOUTH AFRICA, NETHERLANDS, ITALY, NORTHERN IRELAND, GERMANY. EMPLOYMENT TYPE: PERMANENT ROLE DESCRIPTION This role is to support the Infrastructure Vendor and Contracts Manager in the delivery of End User Computing services via an outsourced 3rd party by ensuring Software Licenses, and client hardware is procured, and stock levels are monitored and maintained at agreed levels and in line with demand. The roles will assist with contract renewals, monitor software usage to ensure legal compliance, and procure hardware to enable delivery of the end user service. WHAT YOU WILL DO This role is focussed on enabling delivery of technology services to the RS Group business functions. * Management of a centralised software & hardware request process to include all EUC hardware (e.g. Laptop, desktop, mobile phones, presentation equipment etc.) * Management of a centralised hardware lifecycle and procurement process. * Assisting with contract renewals for the procurement of software, landlines, mobile phones, printers, and client hardware. * Support the Configuration Management process. * Support the CMDB management and development to ensure it is fit for purpose. * Support the Physical and logical DSL & DML management and development * Support the Audit and Improvement of Configuration Management Change control. * Support Service Delivery Management Incident, Problem and Change processes * Support Continuous Improvements within Technology. * Support the budget and forecast process ensuring robust financial control processes and procedures of hardware/software purchasing are maintained and adhered to. Also providing cost savings through improvements of processes. * PR, PO & Invoice Management as required * Creation and distribution of reports * Work with business partners and 3rd party partners to resolve issues and turn challenges into opportunities. * Identify issues impacting service delivery process and define and implement effective solutions that are cost effective and support our business model and strategy * Support the rollout of new services to business partners and 3rd party partners, communicating changes impacting the organisation internally and externally WHAT YOU WILL NEED TO HAVE TO BE SUCCESSFUL Essential: * Knowledge and experience (of Process, People, Technology) in Support and Service Delivery. * Experience of understanding, communicating, and negotiating IT contracts * Excellent written, verbal and presenting skills with the ability to translate technical information into business / layperson language * Effective at building and sustaining stakeholder relationships across all levels of the organisation, both within IT and beyond, and globally * Exceptional customer service skills * Excellent prioritising and planning skills to organise and prioritise workload to tight deadlines and under pressure * Experience of MS Office applications, including Strong Excel knowledge and can understand and learn new technologies * A passion for Service Improvement * Experience in Technical application of ITIL Service Management Disciplines * Solid understanding of Configuration and Request Management processes and how they drive business processes. * Financial – Budget control, Forecasting, Purchase Order creation & Invoice Management * Ability to maintain clear and focused thinking under stressful/high pressure situations * Able to chair and conduct meetings, create meeting minutes, track issues and actions to closure, support and drive the decision-making process. * Ability to make decisions based on business needs and explain the reasoning/judgement behind the decisions. WE ARE RS RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. We’re looking for people who are passionate to support the customers of today, and the engineers of tomorrow. Together we keep innovation at the forefront of what we do. Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. ARE YOU READY TO EXPLORE THE POSSIBILITIES?