it service analyst emea
Detail de l'annonce :
OFFICE LOCATION: BEAUVAIS OFFICE – FRANCE.
COUNTRIES COVERED – DENMARK, POLAND, AUSTRIA, SPAIN, FRANCE, SOUTH
AFRICA, NETHERLANDS, ITALY, NORTHERN IRELAND, GERMANY.
EMPLOYMENT TYPE: PERMANENT
ROLE DESCRIPTION
This role is to support the Infrastructure Vendor and Contracts
Manager in the delivery of End User Computing services via an
outsourced 3rd party by ensuring Software Licenses, and client
hardware is procured, and stock levels are monitored and maintained at
agreed levels and in line with demand. The roles will assist with
contract renewals, monitor software usage to ensure legal compliance,
and procure hardware to enable delivery of the end user service.
WHAT YOU WILL DO
This role is focussed on enabling delivery of technology services to
the RS Group business functions.
* Management of a centralised software & hardware request process to
include all EUC hardware (e.g. Laptop, desktop, mobile phones,
presentation equipment etc.)
* Management of a centralised hardware lifecycle and procurement
process.
* Assisting with contract renewals for the procurement of software,
landlines, mobile phones, printers, and client hardware.
* Support the Configuration Management process.
* Support the CMDB management and development to ensure it is fit
for purpose.
* Support the Physical and logical DSL & DML management and
development
* Support the Audit and Improvement of Configuration Management
Change control.
* Support Service Delivery Management Incident, Problem and Change
processes
* Support Continuous Improvements within Technology.
* Support the budget and forecast process ensuring robust financial
control processes and procedures of hardware/software purchasing are
maintained and adhered to. Also providing cost savings through
improvements of processes.
* PR, PO & Invoice Management as required
* Creation and distribution of reports
* Work with business partners and 3rd party partners to resolve
issues and turn challenges into opportunities.
* Identify issues impacting service delivery process and define and
implement effective solutions that are cost effective and support our
business model and strategy
* Support the rollout of new services to business partners and 3rd
party partners, communicating changes impacting the organisation
internally and externally
WHAT YOU WILL NEED TO HAVE TO BE SUCCESSFUL
Essential:
* Knowledge and experience (of Process, People, Technology) in
Support and Service Delivery.
* Experience of understanding, communicating, and negotiating IT
contracts
* Excellent written, verbal and presenting skills with the ability
to translate technical information into business / layperson language
* Effective at building and sustaining stakeholder relationships
across all levels of the organisation, both within IT and beyond, and
globally
* Exceptional customer service skills
* Excellent prioritising and planning skills to organise and
prioritise workload to tight deadlines and under pressure
* Experience of MS Office applications, including Strong Excel
knowledge and can understand and learn new technologies
* A passion for Service Improvement
* Experience in Technical application of ITIL Service Management
Disciplines
* Solid understanding of Configuration and Request Management
processes and how they drive business processes.
* Financial – Budget control, Forecasting, Purchase Order creation
& Invoice Management
* Ability to maintain clear and focused thinking under
stressful/high pressure situations
* Able to chair and conduct meetings, create meeting minutes, track
issues and actions to closure, support and drive the decision-making
process.
* Ability to make decisions based on business needs and explain the
reasoning/judgement behind the decisions.
WE ARE RS
RS Group is a global integrated omni-channel solutions partner for
industrial B2B customers who design, build, and maintain industrial
equipment and operations. We are a FTSE 100 company with £2 billion
in revenue, operating in 32 countries, shipping 60,000 parcels a day
to over 1.2 million customers worldwide.
We’re looking for people who are passionate to support the customers
of today, and the engineers of tomorrow. Together we keep innovation
at the forefront of what we do.
Grow in our high-performance culture and be rewarded for your success.
Whoever you are, whatever you do and wherever you are; it all starts
here.
ARE YOU READY TO EXPLORE THE POSSIBILITIES?