product analyst

ARE YOU READY FOR THE NEXT STEP IN YOUR CAREER? THEN YOU NEED TO KEEP READING! Purpose Lead a Kanban team for the maintenance activities of ticketing products. Your goal will be to coordinate and facilitate the team activities, define the right priorities and monitor the backlog. You will also have to investigate complex issues, ensure knowledge and good practices are shared, improve process and documentation. Maintenance team is composed of R&D professionals assigned both permanently and in rotation mode. Main Responsabilities Maintain * Develop functional and hands-on expertise on the ticketing products. * Troubleshoot and investigate defects raised by our customers to ensure compliance of our products to the specifications and system integrity. * Reproduce defects from live environment into Test system to support developers with fixing. * Search and investigate technical logs. * Monitor and ensure the team meet maintenance objectives. * Be reactive on maintenance and help to prioritize escalations. * Identify and catch chargeable services based on the existing catalogue. Collaborate * Enables close cooperation across all roles and functions within the team. * Provides guidance and coach less experienced product definition analysts and software development engineers. * Share advanced knowledge of systems flows, engineering documentation and investigation tools. * Ensure a good atmosphere inside the team and a good knowledge sharing to foster T-Shaping. * Foster collaboration with the other teams: Global Customer Care, Product Manager, Service Account Managers, Implementation and other maintenance teams. * Prioritize or re-assess priority of reported incidents. * Shields the team from external interferences. Improve * Push the team to a continuous improvement. Animate brainstorming to find solutions to overcome the impediments. * Take lessons from past issues, adapt and improve to avoid reoccurrence. * Ensure the team have dedicated time to proactive maintenance and reduce the incoming issue. * Categorize incidents to prepare retrospectives and feed continuous improvement initiatives. * Help maintaining the catalogue of chargeable services to keep customer request under control and make it a source of revenue whenever possible. About the ideal candidate A degree in Computer Science or industry related field. Ability to understand complex business processes and translate them into specifications, clear diagrams (e.g. flowcharts). Good communication and influencing skills. Change management and flexibility. Relationship and team building. Knowledge of the Airline industry and ticketing world is a plus. What we can offer you * Get rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits. * Work from anywhere: Flexible teleworking from 1 day per week to full weeks to full remote, you will also benefit from a home office setting-up Premium & monthly allowance. * Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies. * Professional development in a truly international and multisite environment with a great mix of people. * A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies. * 6 weeks holiday, plus pension contribution and healthcare insurance. * Enter a diverse and inclusive workplace. * Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site conciergerie services. We are a global company full of the greatest innovators, delivering breakthrough solutions. We know that they deserve the best rewards, and so do you if you join our team! To build a career that is meaningful to you, we will follow you on each step of this journey by offering training, international mobility, a wide range of internal opportunities to grow your skills and different types of career paths. Join our engineering community that counts more than 2500 members in Nice and 4000 worldwide. We will provide you mentoring, training and continuous development opportunities. Check out Tavleen’s testimony: “_I started as a software developer in Amadeus Nice. In 2013, I was ready for my next opportunity at Miami in the new world of Operations. By 2015 I was now backpacking to take the next challenge: lead a development team of Operational in another location: Munich, Germany. This role got me the opportunity to lead and build high performance agile teams, to improve my capacity in drinking “weissbier” & to speak another language. I did fairly good in all except the last one!_” How do we hire? The application process takes no longer than 10 minutes! * ONLINE APPLICATION: Submit your online application and our Talent Acquisition specialist will get back to you if your skills match the role. * PHONE INTERVIEW: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions. * ONLINE TESTING: Depending on the role you applied for, you might have to do some online tests. * INTERVIEWS: First you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join. * OFFER: Our Talent team will make you a job offer and welcome you to your new role with us. * JOIN OUR GLOBAL TEAM: Where you can develop your skills and build an international career that matters. ARE YOU THE ONE WE’RE LOOKING FOR? APPLY NOW! _ Not ready? Email us for more information: joinus@amadeus.com_ Want to learn more about Amadeus, check out our blogs! * Developer blog * Amadeus blog We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation. _ Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorization._ _ Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes._