merchant success analyst

Overview: At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. If you require any additional support or adjustments to help you make an application, please contact us at kingfisher.recruitment@kingfisher.com We’re Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçtaş. We’re made up of over 79,000 passionate people, call over 1,300 stores home and operate in 8 countries. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the top tier home improvement company and grow the largest community of home improvers in the world. And that’s where you come in. Kingfisher is an exciting, inspiring place to be. We establish the strategy that leads the business. We drive innovation to encourage our customers. We set the tone of our global business. It can be exciting, but that goes hand in hand with the ability to make a difference – to the business, to the many people around the world that work for us, and to our customers Responsibilities: Here at Kingfisher we are seeking a First Line Support Analyst to support marketplace sellers through their onboarding onto the marketplace as well as their ongoing operations. This role will report into the Marketplace Technical Operations Lead. Responsibilities include: * Assisting sellers with the technical settings of their shop. * Managing seller integration IT settings and related tests. * Creating and updating internal guidance documentation. * Monitoring the daily Marketplace activity. * Identifiying and reporting integration problems. * Contribututing to the continuous improvement of the Marketplace Model. Identify recurringissues and propose initiatives to streamline the technical onboarding processes and improve seller experience Qualifications: Skills needed to excel in this role include * Organised and results-oriented. * Strong written and verbal communication skills. * Adaptability, flexibility and team-first attitude. * Proficiency in Office, Excel/CSV. * Fluent written and spoken English and French required. Other European languages desirable. Desired: * Fluency in web and e-commerce terminology. * Experience in a service desk or e-commerce environment. * Experience in managing relationships to ensure customer / client satisfaction This is an exciting opportunity to join our global business. In return, we provide an inspirational working environment, a competitive benefits package and opportunities to stretch and grow your career. Interested? Great, apply now! #LI-AD1 LI-HYBRID