it application support manager h/f

INFORMATIONS GÉNÉRALES ENTITÉ DE RATTACHEMENT GEODIS est un opérateur de la chaîne logistique se classant parmi les plus grandes entreprises dans son domaine en Europe et dans le monde. Rattaché à SNCF Logistics, qui est elle-même une branche du Groupe SNCF, GEODIS est le leader du Transport et de la Logistique en France et se place au quatrième rang européen. Son rayonnement international s'appuie sur une présence directe dans 67 pays et un réseau mondial qui relie plus de 120 pays. Pourquoi nous rejoindre ? Le Transport et la Logistique sont aujourd'hui un secteur clé de l'économie mondiale. En tant qu'acteur international majeur du marché, GEODIS a pour objectif la satisfaction totale de l'ensemble de ses parties prenantes, à commencer par celle de ses collaborateurs. Ce sont plus de 39500 collaborateurs à travers le monde qui partagent les mêmes valeurs d'engagement, de passion, de solidarité, de confiance et d'innovation, piliers de la stratégie du Groupe. Ce poste est également ouvert à toute personne reconnue travailleur handicapé RÉFÉRENCE 2022-9767 LINE OF BUSINESS CORPORATE DESCRIPTION DU POSTE TYPE DE CONTRAT CDI-Temps plein FONCTION Fonctions Support - Informatique INTITULÉ DU POSTE IT Application Support Manager H/F DESCRIPTION DE LA MISSION Part of GEODIS Digital Solutions Factory team. Direct report to Application Support and RUN Manager. She/he will manage a team of 4 resources (1 team lead and 4 analysts support). The IT Corporate RUN and applicative Support covers end to end support for all GEODIS Corporate applications related to group functions, finance, procurement, MDM, BI or group datalayer, also including proximity and VIP support. Finance and Procurement support covers 16 applications: ERPs (AX, Anael), bills payment, travels and various finance and procurement administration applications. AX support is provided by an external partner in T&M mode. The Finance & Procurement Support Manager oversees the support operational teams, contractors and service providers day-to-day activities for Finance & Procurement applications and ensure the support service is at least at par with market standards and Geodis ambition. The Support Manager will also help the implementation of the transformation process already in progress, including the process harmonization initiatives, tools impacts implementations as well as the setup of a support reporting dashboards to follow up the activity and the performance of each support team. To succeed and achieve its purpose, the Support Manager will have to collaborate with several IT departments (IT Corporate, LoBs IT, IT Procurement, ISSC, etc.) to ensure that the service is delivered satisfactorily (SLA & cost) from an end-to-end perspective. * IT Support operational teams' management including contractors and service providers for Finance & Procurement applications scope. * Supervise the overall end to end actual performance of the support chain * Approve the GO to production of each release and change for solutions under his/her perimeter * Enhance Ticketing tool requests catalogue and workflows and ensure a proper usage. * Set and ensure a continuous improvement methodology and processes * Ensure compliance with Group IT strategy, mission, values, architecture, operating rules and organization structure * Perform the support activities directly managed by IT Corporate group: o The overall support of an application generally involves several groups (IT Corporate Services, Infrastructure and Support, IT LoBs in some cases etc), the Support manager will organize and manage his / her team to perform the support activities IT Corporate group is directly in charge of o This does include team management and people development o Constantly (daily at least) follow up of actual performance and backlog vs committed SLAs o Regularly report on the performance and actual service delivered by his / her team (internal and external) o Propose and manage initiatives aiming at improving team satisfaction and / or service delivered and / or cost o Coordinating and managing all relevant stakeholders, including the support teams, application owners, IT Corporate teams PROFIL DU CANDIDAT * Autonomous and methodical * Patience and understanding * Investigation and diagnostic skills * Attention to detail * A proactive approach * Ability to work under pressure and to tight deadlines * Strong IT support background with many years of experience in IT, preferably in similar functions * Good knowledge of IT technology * University degree, preferably in IT Experience: * 5 or more years of experience in IT environment * 3 years of leadership responsibilities with similar experience within an international company, familiarity with cultural differences and Group / Division level roles Knowledge / Skills: * Strong IT orientation * Ability to communicate technology solution / innovation in business terms * Ability to build an organization staffed with the right people in the right roles * Ability to work in networked business and organization * Excellent oral and written communication skills TEMPS DE TRAVAIL EN % 100 LIEU DE PRISE DE SERVICE LIEU DE PRISE DE SERVICE Europe, France, Île-de-France, Hauts-de-Seine VILLE(S) Levallois CRITÈRES CANDIDAT NIVEAU D'ÉTUDES MIN. REQUIS BAC+5 / MASTER NIVEAU D'EXPÉRIENCE DANS LA FONCTION Confirmé (5 à 10 ans d'expérience) LANGUES Anglais (Maitrise Courante)