Apprentice in Research Operations

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products. Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. Be a part of the movement. Join the refurb revolution. The Product Design & Research team at Back Market are passionate about informing and building interfaces with the user as our focus. We zoom out to see the bigger picture, but also understand the devil is in the details. We are responsible for the user experience on Back Market, whether that be our customers or sellers, and through designing, prototyping, testing, and iterating, we evolve it in collaboration with different (and extraordinary) people. We do this because we want to make the world a better place. After all, our goal is to offer more than just an alternative avenue to buy tech products, we want to do e-commerce differently. <3 - We’re looking for someone to support our team, optimize our processes and help us be more efficient. As an entry level researcher it’s your opportunity to see how user research operates in a growing e-commerce environment, and as the team is still small (5) the perfect place for you to grow and extend your missions over time. Regarding our processes, we use UserTesting to access a large panel of potential users but when it comes to our own users (clients, sellers, Back Market’s agents) it can quickly become time consuming to handle communications through Doodle, Google events and Zoom meetings. You’ll be responsible to ease this process and, with the help of stakeholders, explore new ways to connect to our users and engage them to be sure that they’ll show up to the sessions. During interviews you’ll assist with note taking and will have the opportunity to lead some French interviews (some of our users speak French and are not comfortable speaking English during interviews, you’ll help non-French researchers to access those users). You’ll engage closely with business stakeholders to help them get quick insights from quantitative data (like surveys). For the moment we are mainly using Hotjar for on-site feedback but this is a lever that we need to strengthen. And as a member of the research team you will always contribute to improve our research processes, tools and communications. We are building a research repository with EnjoyHQ and we definitely need some help to keep it up to date (e.g. data classification, taxonomy management, transcription editing etc). YOUR MISSION (IF YOU ACCEPT IT): * Handling recruitment process on our users (clients, sellers, Back Market’s agents) * Supporting researchers during interviews * Managing surveys with business stakeholders * Launching quantitative studies to discover trends and validate hypothesis * Standardizing documentations & insights * Contributing to the development of the research team with your colleagues YOU ARE IN THE RIGHT PLACE IF: * You already have experience conducting research and recruiting participants * You are inherently curious, you are idealistic but you challenge the status quo responsibility and can always find the middle ground * You have some strong communication skills * You have a product culture and you are always looking for new inspiration * You speak French and you are comfortable in communicating professionally in English as we are an international team RECRUITMENT PROCESS: * Phone pre-qualification with our recruiter * Fit and skills interview with 2 people from the research team WHY SHOULD YOU JOIN US ? ✌ Back Market can offer you the opportunity to gain invaluable experience in a scale up environment where everyday you can make a difference. With endless learning and growth opportunities, at the end of your internship you will be autonomous and ready to launch your career. We pride ourselves on having a supportive and open environment to help nurture and develop the skills needed for personal growth. Be prepared to have a lot of fun, we are an international, fast paced, open minded and friendly environment. Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.