Onboarding Manager

Our mission? To CREATE THE FINANCE SOLUTION ALL BUSINESSES LOVE. Our means? Technology, elegant design, and an outstanding sense of customer care. At Qonto, we believe that great service comes from great thinkers. That’s why we strive to provide a comfortable environment that allows you to excel in your work. Check out this video to learn about our working ethos: THE QONTO WAY Alexandre and Steve launched Qonto in July 2017, and the team has achieved great things since then: * Market leader for online SME banking in Europe - 200,000 SME clients- Outstanding customer satisfaction (App Store | Google Play | TrustPilot) * Recognized as one of the best startups to work for (LinkedIn | Glassdoor) * €136 million raised so far * International investors with solid fintech experience * Qonto is part of the #Next40 index for 2021 * And 450+ happy Qontoers building a finance solution businesses love to use Our values: * AMBITION | We tackle big challenges. No matter what. * TEAMWORK | We create momentum by working together, at the same speed. * MASTERY | We pursue excellence through continuous learning. We face challenges with humility. Every day. * INTEGRITY | We're open. We're honest. And we earn the trust of our clients and each other. The ONBOARDING MANAGER plays a critical role here at Qonto and works to make sure all employees are welcomed to the company and understand our standards and practices to set them up for success in their new roles. You will join our team of People Experts and report directly to Sarah, our VP of People. As the ONBOARDING MANAGER, you will serve as the first impression to Qonto and ambassador to our new joiners. With our ambitious hiring goals, we are growing rapidly at Qonto so you will make sure that all Qontoers are integrating and reaching full productivity as quickly as possible no matter what their position. ‍‍AS ONBOARDING MANAGER AT QONTO, YOU WILL * TAKE OWNERSHIP OF THE ONBOARDING PROCESS from the first day to the first quarter and ensure a smooth transition to a diverse array of roles * GATHER AND ANALYZE FEEDBACK FROM CANDIDATES TO SUGGEST AND IMPLEMENT IMPROVEMENTS that will create an amazing employee experience * CONTINUOUSLY IMPROVE OUR INTERNAL DOCUMENTATION to ensure new joiners understand our standards and processes as quickly as possible * DEMONSTRATE SUCCESS BY IMPROVING OUR PEOPLE KPI'S in employee engagement, retention, and turnover rates What you can expect * LEAD and manage your own function and key stakeholders supporting onboarding training programs * BUILD AND LAUNCH innovative initiatives that have a direct impact on key People metrics to make Qonto the best place to work * You will work in a FAST-PACED ENVIRONMENT with a strong focus on quality * Drive CROSS-FUNCTIONAL COLLABORATION with process stakeholders (such as IT, office manager, & the presenters) along with all departments and be a highly visible partner in the business About You * EXPERIENCE: You have 3+ years of experience in HR with proven work experience in Onboarding * MASTERY: in designing and delivery of best in class training or onboarding programs, preferably for a technology organization * TEAMWORK: You are able to work and align several teams to create the best content possible and adapt processes to different departments. * COMMUNICATION: You have strong interpersonal, communication, and presentation skills and enjoy working with others to make sure every employee succeeds in their new role * LANGUAGES: You speak both French and English. * EDUCATION: You have a Master's or equivalent degree in Human Resources Management or Training Perks You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further * OFFICE & TEAM LIFE * 3,200 sqm fully-renovated building near Opera with WeWork services * Monthly team events, and yearly offsite (Barcelona, Sicily… what’s next?) * Free coffee, snacks in the kitchen and a budget allocated to managers for small team events * The latest in Apple’s equipment * QONTO’S BENEFITS * Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year * A competitive salary package (healthcare, commute...) * 5 days off in addition to the legal 25 days * A Swile Card that you can use for lunch * Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib * Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!) * An inclusive environment with a real focus on parity (40% of our teams are women) * Special parenthood policy (we are part of the Parental Act program) * Access to Moka Care, a digital platform to take care of your mental health * Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted Our hiring process: * A 60 MIN VIDEO CALL WITH ONE OF OUR TALENT ACQUISITION MANAGERS to better understand your career plan and answer any of your questions * A 60 MIN VIDEO CALL WITH YOUR FUTURE MANAGER to create a strong alignment on what they will expect from you and tell you more on their way of operating * A FULLY REMOTE EXERCISE to evaluate your abilities and give you a taste of what you could work on at Qonto * VIDEO CALLS OR ONSITE INTERVIEWS WITH FUTURE TEAM MEMBERS to help you envision yourself at the company * A FINAL VIDEO CALL OR ONSITE INTERVIEW with the manager of your future department and/or one of our C-level/Founders We will send you AN INTERVIEW GUIDE so you can better prepare yourself. On average our process lasts 20 WORKING DAYS and offers usually follow within 48 HOURS