Operations and Port Delivery Agent

Join our global TUI Operations & Port Delivery Team in Marseille, France wokring within our specalist brand Intercruises. You will be responsible for delivering smooth Port Operations (Turnaround & Shorex), delivery of port services and all related logistics. You will also be responsible for communicating booking updates with our suppliers including pre-agreed Cruise Ship port calls as required. ABOUT THE JOB * Ensure pier operational changes on the spot are managed to the detail and suppliers receive last minute changes or requests. * Maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities. * Monitor any operational changes on the spot and ensure consistent contact with suppliers providing them with all last minute changes and requests. * Deliver and collect all information of the operation in a timely and efficient manner for invoicing purposes. * Act as a point of contact with each port supplier and relevant port agencies to ensure a smooth operation. * Track and complete the accounting for each tour settlement, guides payments and supplier invoices. ABOUT YOU * Ideally have experience in the Cruise Port and/or Tour Operations business. * Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation. * Experience and confident working with diverse teams with a keen drive to deliver excellent results. * Confident with Microsoft Office programs, in particular Excel. * Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture. * Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics. * Excellent communication skills, both verbal and written in English and French is required for this role. Other European languages would be advantageous. * Full manual driver’s license is required for this role. ABOUT OUR OFFER * Being a valuable team member of TUI, the No.1 global and socially aware travel company * Competitive salary and benefits * TUI Musement operate in over 115 destinations offering more career opportunities than any other travel company * Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement. If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com #TUIJOBS #TUIMUSEMENT