Front Desk Agent
Detail de l'annonce :
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FOUR SEASONS HOTELS & RESORTS
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At Four Seasons, we believe that recognizing a familiar face,
welcoming a newcomer and treating everyone as we would like to be
treated is important. Whether you are working with us, staying with
us, living with us or discovering our Resort, our goal is to leave a
mark on your life, which you will always remember. Indeed, we believe
that life is better when we are truly connected to the people and the
world around us.
We Are Four Seasons
FOUR SEASONS MEGÈVE COLLECTION
Join us in Megève, on the Mont d´Arbois’ slopes, in the heart of
the French Alps. The Resort consists of 2 Four Seasons hotels, 10
restaurants, 2 of which are Michelin-starred, as well as a golf. Our
establishments continue the legacy of the Rothschild family, who
sought to create an unmatched hotel experience nearly a century ago.
Characterized by a French style and part of the Alpine tradition, our
hotels offer an intimate and privileged setting, at the forefront of
the spectacle of nature, both in summer and in winter.
DISCOVER OUR MOUNTAIN RESTAURANTS: La Trattoria de la Taverne, a
traditional Savoyard restaurant, offering Grill & fireplace cuisine;
L'Auberge de la Cote 2000, traditional restaurant at the foot of the
slopes; The Mont D’Arbois Club, Fast Casual restaurant offering a
break for skiers at the foot of the Mont D’Arbois Gondola;
L’Idéal 1850, Luxury Brasserie at the top of Mont D’Arbois,
facing the Mont-Blanc.
Play on one of the most renowned golf courses in the Alps, relax in
the largest spa in the region and delight your taste buds with La Dame
De Pic - Le 1920, our restaurant
At La Dame de Pic - Le 1920, excellence is evident. Discover the world
of Anne-Sophie Pic, woman with the most stars in the world by the
Michelin Guide. The attachment to nature, the desire to pass on local
flavors, the attention paid to customers and to those who make these
natural products possible ... so many values carried and shared by
Maison Pic, Edmond de Rothschild Héritage and Four Seasons.
THE POSITION/ROLE
The Front Desk Agent Assist guests with arrival and departure
procedures and reports to the Front Desk Manager.
RESPONSIBILITIES
* Welcome and register guests, with an emphasis on fulfilling
requests; following special handling instructions and adhering to
established credit policies and procedures as well as Four Seasons
Standards.
* Recite all information regarding Hotel facilities, hours of
operation, key personnel, special events and activities, and functions
in the Hotel.
* Utilise the computer system in running daily reports and posting
charges and credits.
* Communicate to all support departments any necessary information or
requests.
* Complete key packets and modify/update registration cards.
* Make change, cash checks, and exchange foreign currency.
* Maintain a balanced bank and to reconcile all transactions at the
close of the shift and to cash out.
* Quote and be familiar with room and rate availability for current
and future dates.
* Successfully complete a room reservation for any given time period
knowing what types of accommodations, rates and owners time available.
* Perform other tasks and projects as delegated by management and
employees.
* Communicate to all support departments any necessary information or
requests.
* Handle several telephone calls at any given time.
* Handle guest problems or complaints in conjunction with Management,
keeping them well informed as to the problems and actions taken.
* Work harmoniously and professionally with all colleagues.
* Act as an ambassador for the hotel, displaying a great sense of
style and integrity.
* Display a friendly, courteous and professional attitude in all
dealings with guests and employees.
* Speak clearly and communicate via radio to other staff members.
THE LIST OF RESPONSABILITIES AND DUTIES IS NON EXHAUSTIVE.
WHO YOU ARE
* 1+ years of previous experience at a similar position required.
* Experience in a luxury hotel/resort preferred.
* Knowledge of French Alps or Megève and surrounding areas, highly
desirable, however not required.
* Must be flexible with schedule- Able to work weekdays, weekends,
holidays, evening/overnight shifts.
* Reading, writing and oral proficiency in the French language.
* Reading, writing and oral proficiency in the English language.
* Ability to multi-task in a high volume and demanding environment.
* Strong problem solving skills, ability to handle difficult
situations and guests.
* Ability to remain calm during challenging situations.
* Strong communication and interpersonal skills.
* This position is not eligible for work sponsorship/visa. Candidates
must possess valid French/European work authorisation.
WHAT TO EXPECT
* Be a part of a cohesive team with opportunities to build a
successful career with global potential
* Excellent Training and development opportunities
* Competitive salary & wages
* A culture that breeds success, and rewards it in many different
ways
BENEFITS FOUR SEASONS MEGÈVE COLLECTION EMPLOYEES CAN ENJOY
* Complimentary employee meals during working hours
* Employee uniforms (does not include shoes)
* Complimentary dry cleaning for employee uniforms
* Medical and dental benefit options
* Complimentary accommodation
* Discounted rates on seasonal ski passes
* Discounted rates on ski rentals
* Discounted rates on hotel recreational activities
MORE INFORMATIONS:
http://fourseasons.com/megeve
https://www.fourseasons.com/megevechalets
http://jobs.fourseasons.com/