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Night Receptionist
0,00 €
Annonce N°98576Publié le 16/02/2022 à 03:19
Description
A Night Receptionist provides night-hour reception services for Guests
to contribute to an overall exceptional experience from check-in
through check-out and complete audits, as required. WHAT WILL I BE
DOING? As Night Receptionist, you will provide night-hour reception
services for Guests to contribute to an overall exceptional experience
from check-in through check-out and complete audits, as required. A
Night Receptionist contributes to the first impressions of our Guests
and, therefore, must perform the following tasks to the highest
standards: * Achieve positive outcomes from Guest queries in a timely
and efficient manner * Ensure an efficient reception experience for
Guests, including check in/out, and complete audit procedures, as
required * Ensure that both the Night Manager and Night Reception
Supervisors are kept fully aware of any relevant feedback from guests
and, or, other departments * Demonstrate a high level of customer
service at all times * Attend appropriate training courses, when
required, and assist with the Night Team's training and development
efforts * Demonstrate a knowledge of hotel room categories, room
rates, packages, promotions and other general product knowledge
necessary to perform daily duties * Maximize room occupancy and use
up-selling techniques to promote hotel services and facilities * Use
the correct procedures regarding the acceptance of foreign currencies,
credit cards and cash in accordance with the hotel credit policy * Act
in accordance with policies and procedures when working with front of
house equipment and property management systems * Follow company brand
standards * Assist other departments, as necessary WHAT ARE WE LOOKING
FOR? Night Receptionists serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude,
behaviours, skills, and values that follow: * Previous experience in a
customer-focused industry * Positive attitude and good communication
skills * Commitment to delivering a high level of customer service *
Excellent grooming standards * Ability to work on your own and as part
of a team * Competent level of IT proficiency * Flexibility to work
night shifts It would be advantageous in this position for you to
demonstrate the following capabilities and distinctions: * Previous
experience in cash handling WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century, Hilton has offered
business and leisure travelers the finest in accommodations, service,
amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands.
Our vision "to fill the earth with the light and warmth of
hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members
are at the heart of it all!