Field Service Engineer- Based
Detail de l'annonce :
INTRODUCTION TO THE JOB
ASML brings together the most creative minds in science and technology
to develop lithography machines that are key to producing faster,
cheaper, more energy-efficient microchips. The Company designs,
develops, integrate, markets and services these advanced machines,
which enable our customers - the world’s leading chipmakers - to
reduce the size and increase the functionality of their microchips,
which in turn leads to smaller, more powerful consumer electronics.
Cymer is an independently operated business within the ASML group that
develops, manufactures and services deep-ultraviolet (DUV) light
sources. The product portfolio includes excimer lasers using argon
fluoride (ArF) or krypton fluoride (KrF) gases to generate light in
the deep-ultraviolet spectrum. These lasers generate the light that
photolithography scanners use to image patterns on silicon wafers. The
research, development and manufacturing of DUV light sources is
centered in San Diego, U.S.A.
Job MissionThe Cymer Field Service Engineer provides onsite field
service support through the performance of installations, upgrades,
repairs, and maintenance of complex capital laser equipment and
systems.The Field Service Engineer troubleshoots either to resolve
issues directly or through referring advanced issues to technical
support resources.He/she acts as a customer service advocate,
instructing customers in the operation and maintenance of the system.
Work is to be performed in a 7 x 24 work schedule.
ROLE AND RESPONSIBILITIES
* Analyzes, diagnoses, and troubleshoots Cymer equipment problems via
telephone or at customer site.
* Performs installation, repair, retrofits, upgrades and preventive
maintenance on Cymer equipment installed at customer sites.
* Regularly provides assistance, guidance, leadership, and technical
assistance to junior or less experienced field service engineers; may
serve as site leader for customer.
* Maintains and manages an assigned installation equipment base.This
includes providing primary support, forecasting, conducting customer
support meetings, and ensuring regular communication with the
customer.
* Assists customers in the receipt, installation, and testing of
company equipment.
* Conducts equipment troubleshooting, analysis, and debugging in
support of installation or operating activities.
* Provides service education to customer’s service and operations
staff.
* Ensures that parts are available and as specified for service
requirements.
* Maintains appropriate tools are on hand and as required.
* Travels as required for the purposes of performing service
activities at customer sites or backfilling for other Cymer Field
Service Engineers.
* Completes service, expense reports, and other administrative
responsibilities in accordance with Cymer’s procedures and with
supervisor’s approval.
* Uses company technical documentation and provides feedback for
improvement.
* Performs other duties as assigned.
EDUCATION AND EXPERIENCE
Education - Bachelor’s degree with a technical emphasis
(Electronics,Optics, Mechatronics, Physics).
Experience - Strong competence with the various tools, procedures,
programming languages used to accomplish the job.
* Minimum of two (2) years’ experience is preferred, of which a
minimum of one (1) years’ experience in optics, laser, and/or
semiconductor manufacturing equipment.
* Laser and vacuum experience preferred.
* Advanced level of technical knowledge of electronics.
* Has performed multiple on-site installations and performed as lead
on a Beta product release.
* Requires experience using the following software packages: Excel,
Word, PowerPoint, LabView, Internet Protocol, and Computer Networking.
SKILLS
Working at the cutting edge of tech, you’ll always have new
challenges and new problems to solve – and working together is the
only way to do that. You won’t work in a silo. Instead, you’ll be
part of a creative, dynamic work environment where you’ll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. You’ll have the flexibility and
trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
* Excellent (English) written and verbal communications skills.
* Ability to analyze data and report problems, to complete accurate,
comprehensive service reports, and to communicate technical issues to
other technical staff.
* Ability to collect, translate, and analyze data and take action
based on effectively report problems though written and/or graphical
representation of data (detailed Post-Mortem Chronological Abstracts,
trending analysis, failure statistics, etc.).
* Excellent customer service skills, with a solid foundation in and
an understanding of the importance of relationship building.
* Ability to facilitate resolution of technical challenges.
* Ability to apply knowledge of installation, maintenance/repair, and
troubleshooting at both the module and system level, while seeking
expertise of more senior field service engineers where required.
* Ability to read and analyze opto-mechanical and electronic
schematics.
DIVERSITY & INCLUSION
ASML is an Equal Opportunity Employer that values and respects the
importance of a diverse and inclusive workforce. It is the policy of
the company to recruit, hire, train and promote persons in all job
titles without regard to race, color, religion, sex, age, national
origin, veteran status, disability, sexual orientation, or gender
identity. We recognize that diversity and inclusion is a driving force
in the success of our company.
OTHER INFORMATION
Expect a dynamic and enthusiastic working environment, where
flexibility, drive and initiatives are highly valued. Work is
performed in a 7 x 24 work schedule.
Fulltime and Permanent position primarily based at the customer site
in Rousset, France Please add a personal motivation letter to this
application.
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