Front Desk Agent

* FOUR SEASONS HOTELS & RESORTS * At Four Seasons, we believe that recognizing a familiar face, welcoming a newcomer and treating everyone as we would like to be treated is important. Whether you are working with us, staying with us, living with us or discovering our Resort, our goal is to leave a mark on your life, which you will always remember. Indeed, we believe that life is better when we are truly connected to the people and the world around us. We Are Four Seasons FOUR SEASONS MEGÈVE COLLECTION Join us in Megève, on the Mont d´Arbois’ slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants, 2 of which are Michelin-starred, as well as a golf. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter. DISCOVER OUR MOUNTAIN RESTAURANTS: La Trattoria de la Taverne, a traditional Savoyard restaurant, offering Grill & fireplace cuisine; L'Auberge de la Cote 2000, traditional restaurant at the foot of the slopes; The Mont D’Arbois Club, Fast Casual restaurant offering a break for skiers at the foot of the Mont D’Arbois Gondola; L’Idéal 1850, Luxury Brasserie at the top of Mont D’Arbois, facing the Mont-Blanc. Play on one of the most renowned golf courses in the Alps, relax in the largest spa in the region and delight your taste buds with La Dame De Pic - Le 1920, our restaurant At La Dame de Pic - Le 1920, excellence is evident. Discover the world of Anne-Sophie Pic, woman with the most stars in the world by the Michelin Guide. The attachment to nature, the desire to pass on local flavors, the attention paid to customers and to those who make these natural products possible ... so many values carried and shared by Maison Pic, Edmond de Rothschild Héritage and Four Seasons. THE POSITION/ROLE The Front Desk Agent Assist guests with arrival and departure procedures and reports to the Front Desk Manager. RESPONSIBILITIES * Welcome and register guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures as well as Four Seasons Standards. * Recite all information regarding Hotel facilities, hours of operation, key personnel, special events and activities, and functions in the Hotel. * Utilise the computer system in running daily reports and posting charges and credits. * Communicate to all support departments any necessary information or requests. * Complete key packets and modify/update registration cards. * Make change, cash checks, and exchange foreign currency. * Maintain a balanced bank and to reconcile all transactions at the close of the shift and to cash out. * Quote and be familiar with room and rate availability for current and future dates. * Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. * Perform other tasks and projects as delegated by management and employees. * Communicate to all support departments any necessary information or requests. * Handle several telephone calls at any given time. * Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken. * Work harmoniously and professionally with all colleagues. * Act as an ambassador for the hotel, displaying a great sense of style and integrity. * Display a friendly, courteous and professional attitude in all dealings with guests and employees. * Speak clearly and communicate via radio to other staff members. THE LIST OF RESPONSABILITIES AND DUTIES IS NON EXHAUSTIVE. WHO YOU ARE * 1+ years of previous experience at a similar position required. * Experience in a luxury hotel/resort preferred. * Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required. * Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts. * Reading, writing and oral proficiency in the French language. * Reading, writing and oral proficiency in the English language. * Ability to multi-task in a high volume and demanding environment. * Strong problem solving skills, ability to handle difficult situations and guests. * Ability to remain calm during challenging situations. * Strong communication and interpersonal skills. * This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation. WHAT TO EXPECT * Be a part of a cohesive team with opportunities to build a successful career with global potential * Excellent Training and development opportunities * Competitive salary & wages * A culture that breeds success, and rewards it in many different ways BENEFITS FOUR SEASONS MEGÈVE COLLECTION EMPLOYEES CAN ENJOY * Complimentary employee meals during working hours * Employee uniforms (does not include shoes) * Complimentary dry cleaning for employee uniforms * Medical and dental benefit options * Complimentary accommodation * Discounted rates on seasonal ski passes * Discounted rates on ski rentals * Discounted rates on hotel recreational activities MORE INFORMATIONS: http://fourseasons.com/megeve https://www.fourseasons.com/megevechalets http://jobs.fourseasons.com/