Responsable Equipe Support aux Opérations F/H

WHO YOU ARE You are inspired by the IKEA vision, values and culture. You are passionate about leading business through people and having a strong belief in the individuals potential. You have the courage to challenge the today and act on opportunities with focus on the end customer. You enjoy open & collaborative dialogues and keep an open mindset with a forward-thinking approach. You have eagerness and desire to understand the complexity of IKEA business, the customer and coworker needs. You already have successful experience in supply chain and team management. You have good knowledge of warehousing and order management and their main drivers. You speak English. You have good computer skills. WHAT YOU'LL BE DOING DAY TO DAY Reporting to the Unit Manager and member of the management team, the purpose of your job is to reach excellence in daily running operations. You are the voice of the customer in the site and secure a seamless flow in the operations. You follow the customer satisfaction through performance indicators as the Happy Customer Score (HCS). You lead, coach and develop teams responsible for operations support processes in Customer Distribution Center (CDC) to support the activities within the agreed time and in the agreed quality, to the lowest possible operational costs, with the customer in focus and the total supply chain in mind. As Operational Support Manager, you will be: * Responsible for high performing daily operations with a focus on quality in all touchpoints for the lowest possible cost. * Responsible for goal setting within Operations Support, initiate local business plans/projects implementation and commitment to achieve excellence in running operation. Here are different topics related to that: oOrder management (planning for inbound and outbound, tunning, on-time delivery, product availability…) oStock accuracy (inventory management, oversells…) oWarehouse Management System (WMS) management and development oMapping management and development related to the business needs oProjects and action plans implementation for a continuous improvement in the work methods * Support Warehouse Operations team in creating the prerequisites through staff, shift and equipment planning based on volume forecasts with Mid-term Plan (MTP) and Short-term Plan (STP) to secure operational capacities and activities to meet goods availability as well as short and stable customer lead-times. * Responsible for securing implementation of new warehousing processes, technologies and ways of working in the central fulfilment unit and making the “Logistical Setup Document” a living document. * Responsible for creating a safe and secure working environment and securing compliance to Standard Operations Procedures (SOPs) for operations support departments. * Responsible for securing efficiency and continuous improvement to reach excellence in operations with focus on short & stable lead times and efficient handling & storage capacity utilization. * Responsible for securing seamless communication with all relevant stakeholders connected to the unit's operations both within and outside of IKEA (Service Fulfilment Operations, Service Office, Transport, Customer Service Center…). * Responsible for leading, coaching and developing a high performing Operational Support Team and for promoting and stimulating entrepreneurship. * Responsible for creating and actively maintaining a work environment which supports equality, diversity and inclusion, and well-being, in line with our Culture and Values. * Responsible for maintenance, user & data management for applicable central fulfilment unit systems as well as providing business intelligence and metrics reporting. * Contributor to the implementation of the Customer Fulfilment People & Planet Positive agenda in the unit. OUR TEAM WITHIN IKEA IKEA Distribution Services is a team of women and men sharing common values, as simplicity, give and take responsibility, togetherness. We are working in a dynamic environment, giving the opportunity to each coworker to grow and unleash his potential. When you grow, IKEA grows too ! St-Quentin-Fallavier site has always been focused on customer satisfaction. As a CDC-PU (Customer Distribution Center-Parcel Unit), we prepare with care customer orders: truck deliveries for the southern half of France (Truck activity) and parcel deliveries throughout France (Parcel activity). We are contributing to the omnichannel market strategy by transforming for years the infrastructure of the building, in order to always satisfy more customers, offer new services and optimize our costs.