Senior Technical Account Manager (EMEA)
Detail de l'annonce :
* Experience in a similar role as a Technical Account Manager,
Consultant, Solutions Architect, Platform Engineer, Systems Engineer,
Cloud Architect etc.
* Understand operational parameters and troubleshooting for a
combination of the following: Compute, Storage, Networking, CDN,
Databases, DevOps, Big Data and Analytics, Security, Applications
Development
* Internal enterprise or external customer-facing experience with
the ability to clearly articulate to small and large audiences
* Ability to juggle tasks and projects in a fast-paced environment
* Customer obsessed
Job summary
At Amazon, our vision is to be earth’s most customer-centric
company. In 2006, we launched Amazon Web Services, giving customers
access to the same cloud technology we built to serve millions of
shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud
services platform, offering computing power, database storage, content
delivery, and other functionality to help businesses scale and grow.
Millions of businesses are using AWS cloud solutions to build
sophisticated applications with increased flexibility, scalability and
reliability.
The Role
As a trusted advisor you’ll have a direct impact in helping our
customers gain the most value from cloud technology. You’ll craft
and execute strategies to drive our customers’ adoption and use of
AWS services. This includes a range of products including EC2, S3,
DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic
businesses in the country. These range from rising startups building
their business from scratch through to large enterprises going through
significant transformation. You’ll provide advice on architecture,
support strategy, project, and launch planning as well as ongoing
operational issues. Watch a short video about life as a Technical
Account Manager here: Meet Isabel, Technical Account Manager, UK -
Watch Video
RESPONSIBILITIES INCLUDE: -
* You’ll build solutions, provide technical guidance and advocate
for the customer
* Ensure AWS environments remain operationally healthy whilst
reducing cost and complexity
* Develop trusting relationships with customers, understanding their
business needs and technical challenges
* Using your technical acumen and customer obsession, you’ll drive
technical discussions regarding incidents, trade-offs, and risk
management
* Consult with a range of partners from developers through to
C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers,
Professional Services Consultants, and Sales Account Managers
* With a bias for action, you'll proactively find opportunities for
customers to gain additional value from AWS
* Provide detailed reviews of service disruptions, metrics, detailed
pre-launch planning
* Solve a variety of problems across different customers as they
migrate their workloads to the cloud
* Uplift customer capabilities by running workshops, brown bag
sessions, etc.
As we continue to rapidly expand in EMEA, you’ll have plenty of
opportunities to develop your technical, consulting and leadership
skills. You’ll work with talented cloud technologists whilst
expanding your knowledge of AWS products. You’ll also have the
chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through
cloud computing adoption? We would love to hear from you.
Culture
We’re passionate about supporting the needs of our people and their
family members. Benefits include Healthcare, Employee Assistance
Programs and Global Mobility opportunities.
* Professional experience with AWS and/or other cloud offerings such
as Azure, Google Cloud Platform etc.
* Programming or scripting skills with a combination of Java, Python
Perl, Ruby, C#, and/or PHP
* Previous experience as a Software Engineer, Developer, DevOps
Engineer etc.
* Understanding of DevOps practices and tools including Continuous
Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.
Amazon is an equal opportunities employer. We believe passionately
that employing a diverse workforce is central to our success. We make
recruiting decisions based on your experience and skills. We value
your passion to discover, invent, simplify and build. Protecting your
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