senior data center technician
Detail de l'annonce :
BUSINESS FUNCTION OVERVIEW:
In alignment with our Microsoft values, we are committed to
cultivating an inclusive work environment for all employees to
positively impact our culture every day and we need you as a SENIOR
DATACENTER TECHNICIAN (SDCT).
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that
powers our cloud services. As a CO+I DCT, you will perform a key role
in delivering the core infrastructure and foundational technologies
for Microsoft's online services including Bing, Office 365, Xbox,
OneDrive, and the Microsoft Azure platform. As a group, CO+I is
focused on the personal and professional development for all employees
and offers trainings and growth opportunities including Career
Rotation Programs, Diversity & Inclusion trainings and events, and
professional certifications.
Our infrastructure is comprised of a large global portfolio of more
than 100 datacenters and 1 million servers. Our foundation is built
upon and managed by a team of subject matter experts working to
support services for more than 1 billion customers and 20 million
businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of
our datacenter design and operations, we continue to grow and evolve
as we meet the ever-changing business demands that hold Microsoft as a
world-class cloud provider.
Do you want to empower billions across the world? Come and join us in
CO+I and be at the forefront of the action! #COICareers
RESPONSIBILITIES
AS A SUCCESSFUL DATACENTER TECHNICIAN, YOUR SUCCESS WILL BE MEASURED
BY:
_RESPONSIBILITIES_
_ DATA CENTER OPERATIONS_
* Demonstrates expertise in standard processes and procedures for
preparing, installing, performing diagnostics, troubleshooting,
replacing, and/or decommissioning equipment, as well as a holistic
understanding of the functions of, and interactions between, network
and server equipment.
* Provides guidance to other technicians on processes and procedures.
* Proactively shares relevant information to enable efficient
workflow and reviews process changes to evaluate impact on service
execution and mitigate the impact that changes to their area of work
will have on others.
* Ensures compliance with Data Center Services (DCS) business unit
and service-level policies, procedures, and deadlines.
* Completes assigned tickets efficiently and in alignment with Key
Performance Indicators (KPIs) per task type while meeting or exceeding
established Service Level Agreements (SLAs).
* Coordinates and assigns tasks to other technicians and provides
direction as needed to ensure work is appropriately prioritized and
meets KPI and SLA targets.
_ SERVICE DELIVERY_
* Delegates hardware installation, deployment, and/or replacement
work to technicians; prepares, stages, sets up, and performs startups
and shutdowns (e.g., racks, hard drives, switches) according to
specific instructions provided via checklists, guides, and standard
protocols.
* Performs quality control and takes responsibility for work
performed by technicians.;
* Assists and provides guidance to technicians to complete
challenging or complex tasks and escalates issues as needed.
* Ensures that technicians are performing post-execution quality
checks and verifying that grounding, staging, labeling, and cabling
are set up in compliance with safety protocols, deployment standards,
and planned Network Design Tasks (NDTs).
* Applies advanced diagnostic and troubleshooting expertise to
quickly identify the cause(s) of issues; quickly identifies the
cause(s) of issues.
* Decommissions hardware for complex changes and/or systems with
complex interactions (e.g., upgrading entire racks) following standard
procedures; provides guidance and responds to questions and
escalations from technicians to ensure they are informed on answers
and solutions; ensures quality execution as defined by organizational
standards, coordinates downtime, and keeps relevant stakeholders
informed of work status to minimize downstream rework; verifies
security compliance for decommissions and processes data-bearing
devices for destruction.
* Follows procedures to communicate, report, and escalate incidents
to appropriate Microsoft data center operations management units,
Technician Leads, engineering leads, and Subject Matter Experts.
_ MANAGING SERVICES_
* Exercises judgment and discretion to contribute to issue tracking,
follow-up, resolution, the overall quality of the service.
* Provides guidance to less experienced technicians around client
interaction.
* Maintains an awareness of Key Performance Indicators (KPIs) through
dashboards and/or monthly performance discussions.
* Demonstrates understanding of cross-functional processes to support
partnerships with internal and external stakeholders.
* Trains and mentors technicians through on-the-job training and by
providing direct guidance on specific tasks.
_DATA CENTER WORK ENVIRONMENT_
* Attends, conducts, or assists in conducting daily safety briefings,
completes required safety training, provides guidance to technicians
to facilitate compliance with safety procedures (e.g., equipment use,
lifting, electrical hazards, ladder/rolling stair use).
* Promotes a culture of safety and empowers technicians to take
action, speak up, and report safety concerns and/or incidents.
* Complies with security and data management procedures and policies
and completes required security training.
* Reinforces a positive and effective team environment by sharing
information and best practices with others, driving regular team
meetings and cross-discipline collaboration, staying apprised of the
status of others' work to respond to questions.
* Coordinates, delegates task, and provides guidance to technicians
within an assigned shift to support execution of assigned work by
established service and operational level agreements (SLA/OLAs).
_ OWNERSHIP_
* Has pride and a sense of accountability for the service quality,
completeness, and resulting user experience; displays accountability
and ownership of the data center facilities; ensures high quality
hand-offs of work to other technicians as needed.
* Learns the client’s business and maintains a strong client focus
to understand the impact of their work when completing tickets and
assigned tasks.
_ OTHER_
* Embody our culture and values
QUALIFICATIONS
MICROSOFT REVIEWS ALL APPLICATIONS THAT MEET THE BELOW
QUALIFICATIONS:
For this role, you are welcome to apply if you meet the following
_REQUIRED QUALIFICATIONS:_
* High school diploma, GED, or equivalent and basic knowledge of
computer hardware and components AND 2+ years’ experience supporting
IT equipment or related technology.
While not required, we also look for the following _PREFERRED
QUALIFICATIONS:_
* Associate degree in Computer Science or other field and/or
equivalent work experience.
* 3+ years’ experience supporting IT equipment or related
technology.
* 2+ years’ experience working in a production, mission-critical
24x7x365 datacenter environment.
* Applicable certifications: ASICS/Inventory Control, CompTIA (A+,
Server+, Network+), Basic Structure Cabling (BSC), Data Center
Foundation Certification (DCFC), Microsoft Certified Professional
(MCP), Vendor-Specific Network Certifications.
_ BACKGROUND CHECK REQUIREMENTS:_
Ability to meet Microsoft, customer and/or government security
screening requirements are required for this role. These requirements
include, but are not limited to the following specialized security
screenings:
* Microsoft Cloud Background Check: This position will be required to
pass the Microsoft Cloud background check upon hire/transfer and every
two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including pregnancy),
sexual orientation, or any other characteristic protected by
applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your
employment with Microsoft and the country where you work.