resource manager professional services

The Professional Services Resource Manager works with Professional Services Program Managers on resource planning and staff allocation. The Resource Manager is responsible for assigning the right individual to a scoping activity or a project in delivery based on the requirements shared by the Program Manager: skills, project timeline, … He/She determines the team’s capacity to meet the staffing requirement of projects, assign personnel to projects and work with consultant’s line manager in case or priority conflicts, skills gaps or hiring being required. The Resource Manager should have a background in business skills, project management, planning and analysis. Responsibilities * Builds relationships to understand the needs and requirements from Program Managers * Provides program managers with ongoing resource management and related support from scoping to project delivery * Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans, manages change in planning. * Work with Program Manager and Line manager should prioritization and resource re allocation become necessary * Ensures resource skills matrix is kept up to date * Forecasts resources for project in pipeline * Maintain the resource allocation information in the tool (Changepoint) used by Professional Services to manage projects * Ensure visibility of PS management team on current workload and upcoming workload to help them plan future hiring * Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities. * Monitor resource management KPIs including employee utilization, workload, … * Report and escalate to management as needed * Effectively applies Fortinet's methodology and enforces project standards * Understands how to communicate difficult/sensitive information tactfully Job Requirements: * 3 to 5 years’ experience in a resource management role. * Experience with working in a global organization and in a multicultural environment * Excellent written and oral communication skills, and the ability to communicate complex information with clarity to a wide range of audiences * Outstanding negotiation and presentation skills. * Exceptional organizational skills including attention to detail and multi-tasking skills. * Ability to build effective working relationships with internal stakeholders at all levels, to work collaboratively to achieve individual/team’s objectives * Ability to communicate priorities to others and enable them to understand their contribution to those priorities * Ability to use project management/PMO processes to contribute to project work. * Ability to drive results from individuals from Professional Services organization without any direct reporting line * Experience at working both independently and in a team-oriented, collaborative environment. * Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities. * Flexible during times of change. * Strong commitment and self-driven individual. Education * Bachelor's Degree in management discipline and/or equivalent extensive work-related experience. #LI-remote