flight operations support center coordinator (m/f)

JOB DESCRIPTION: THE AIRBUS FLIGHT OPERATION SUPPORT CENTER provides support to daily Airline Flight Operations on all queries and necessary data for the pilots and airline flight operation engineers to operate safely and efficiently the Airbus aircrafts. The coordinator ensures a smooth organization of this customer support activities in close coordination with several other Airbus departments such as Engineering Support, Airtac, Design Office, Flight Tests, Flight Crew Training, Safety, Aircraft Design and Support Programs, NavBlue, etc and on all Airbus aircraft programs. Airline counterparts are chief pilots, technical pilots, flight ops engineers and instructors. This community also provides operational expertise and support to Airworthiness Authorities As a FLIGHT OPERATIONS SUPPORT CENTER COORDINATOR (M/F) , you will join the FLIGHT OPERATIONS & TRAINING SUPPORT community and will contribute to defining the relevant Flight Operations and Training standards and documentation. TASKS & ACCOUNTABILITIES: I. CUSTOMER QUERIES / TECHREQUEST: In this role and in collaboration with Flight Ops Support Center (FOSC) manager and mentors, coordinates the Flight Ops TechRequest activities. This includes: * Dispatch of all Flight Ops TechRequests (Customer Queries) including c oordination with Airbus internal interfaces for queries assignment, with internal Flight Ops people and with subcontractors * Answer customer queries * Contribute to regular Flight Ops Support Center briefings * Contribute in TechRequests KPIs definition and monitoring II. FLIGHT OPS PRODUCTIONS SUPPORT: The main objective is to support and coordinate activities related to Flight Ops Doc production in interface with Tech Data teams. This includes: * Review and validate Flight Ops production yearly planning * Organize each planned/contractual revision * Collect, centralize, analyze and request all Flight Ops manuals unplanned revisions requests * Launch and follow Major Event productions * Maintain Flight OPS Revisions KPIs * Coordinates answer on customer request about revision topics * Supports Airbus Delivery Center for late modification change impact analysis III. DATA ANALYSIS / VOICE OF THE CUSTOMER: With the idea of continuously improving our customers satisfaction, a post processing data analysis is a key to better know our customers needs. This includes: * Contribute in “voice of the customers” analysis through post-processing data available in customer feedback tools (TechRequest, Salesforce, CSIP, CSS Survey…) * Contribute in tools definition/evolution to enhance the data analysis IV. COMMUNICATION: Define and contribute in Flight Ops Support Center communication: Google eSite , FAQs, on-going hot topics and related Line To take, Newsletter REQUIRED SKILLS: * Educated to a 5-year degree level in aeronautics or equivalent, * Versatile person with proven ability to work in changing environments under time pressure, * Capacity to organize and prioritize tasks in a team spirit working environment, * Communication skills (written, verbal) and customer-focused personality * Capacity to develop a positive and long-term relationship with stakeholders network * An experience on customer support and knowledge of process and tool (Techrequest) would be an advantage, * Knowledge of airline operations or practical aviation experience or flight operation experience would be an advantage, * Language skills: English (negotiation level). This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. COMPANY: AIRBUS SAS CONTRACT TYPE: Permanent Contract / CDI / Unbefristet / Contrato indefinido EXPERIENCE LEVEL: Professional / Expérimenté(e) / Professionell / Profesional JOB FAMILY: Customer Flight/Mission & Ops Support By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.