is quality manager (h/f)

IS Quality Manager (H/F) About Nexans Nexans is a global player in energy transition. Our purpose: ELECTRIFY THE FUTURE. For over a century, Nexans has played a crucial role in the electrification of the planet. With around 25,000 people in 38 countries, the Group is leading the charge to the new world of electrification: safer, sustainable, renewable, decarbonized and accessible to everyone. In 2020, Nexans generated 5.7 billion euros in standard sales. For more information, please visit www.nexans.com JOB DESCRIPTION IS QUALITY MANAGER (H/F) Organization * Function : IS Performance * Country : Global * Location : France – Paris CONTEXT IS Performance entity, as part of the continuous improvement for the service delivered to our End Users, is involved in the implementation and improvement of processes as well as solutions implementation and governance animation for the different IS Teams. PURPOSE The IS quality manager animates at Global level the quality network - providing methods and support to continuous improvement action definition and follow up. He or she also leads the incident/Change/Problem management network, ensuring consistency in follow-up and root cause analysis AREAS OF RESPONSIBILITY QUALITY - CONTINUOUS IMPROVEMENT * Define and implement an IT Quality policy intended to maintain and improve IS Services and Products in accordance with the IS Strategy * Leadership, management and development of the quality to ensure all staff are adequately skilled & capable of performing their functions * Analyze, design, modify the quality management system. Assist in metrics definition and set up * Provide methodology in the formalization of IS processes system (Flow, Roles, Visual aids, Management routine, Work Instruction, metrics). Identify the process stakes and ensure consistency. Supports processes simplification and pragmatism. * In alert and crisis situations ensure diagnosis is properly done with incident managers and incident management methodology is followed. Ensure lessons learned session is done after crisis and incorporated in the problem management plan * Ensure problem management is properly conducted, followed and measured * Define initiatives for the continual improvement of IS processes and carry out their monitoring. * Ensures proper IS Documentation quality – Define an appropriate organization * Standardize project management methodology. Ensure that project teams are following the project methodology appropriately from the quality perspective, so that quality is built into systems at the required level * Forecast potential new methods and norms * Ensure Quality manual simplification, update and deployment with the support of the extended quality network and the management QUALITY - TOOLS * Bring tools and methods of continuous improvement : Define and build ad-hoc / useful dashboard to help steer management decisions, broadcasting of good practices, standardization, help in the resolution of specific problems * Support the setup of own IT tools, ensuring the alignment of the setup and processes (Ticketing, ITSM , Time Tracking, CMDB, ITAM…) QUALITY - GOVERNANCE AND ANIMATION * Setup and animate the proper governance in order to manage and follow quality through the IS community worldwide * Provide awareness and IS quality education, methodology, animate change and communication * Be responsible for the IS process evaluation by acting as the primary contact for processes audits and maturity assessment EXPECTED RESULTS * She/he is in charge of Quality - Continuous improvement * Action plan progress follow up, ensure steering animation * Regular performance measure publication * Animating IS meeting, presenting dashboards * Network animation points * In charge of Continuous improvement measurements, including IS Survey (monthly, annual) POSITION SIZING Part of IT Core Key transversal position Worldwide and cross-business footprint REQUIRED SKILLS AND QUALIFICATIONS * French, English * 5 year experience minimum * Company transversal understanding * Intrapreneurship * Good communication skills. * Project Management * IT Standards, Process and audits protocol knowledge * Management of transversal and virtual teams * Knowledge in Finance and contract management is a plus At Nexans, we recognize the differences that make each employee valuable and unique. The diversity of experiences, origins, personalities, gender and disability are considered key to our global ambition to lead the world in energy transition towards a sustainable planet. This is why we encourage diversity in our recruitment - Bring yours to Nexans, it is welcome!