account manager (f/m/d)
Detail de l'annonce :
Company Description
Work smart, have fun and make an impact! EcoVadis is the leading
provider of business sustainability ratings. Our solutions are backed
by an international team of experts and powerful technology. We
analyze data and build sustainability scorecards that give companies
actionable insights into their environmental, social and ethical
risks. Why apply to EcoVadis? Be a part of the global sustainability
change in business. Grow your career. Work with extraordinary people.
Feel valued for your contribution. Learn more about our team and
culture on EcoVadis careers page. If you have questions about the
company or open roles you can chat with an insider.
Job Description
Strategic Account Management and Customer Success:
*
Manage a portfolio of customers, ensuring they maximize the value they
get from the EcoVadis solution and maintain a high level of
satisfaction and engagement with the service and tools
*
Advise customers on the implementation building blocks of their
sustainable procurement program throughout their lifecycle. Partner
with them to help them adopt and integrate EcoVadis in appropriate
processes and tools. Provide thought leadership and effectively
communicate the EcoVadis vision for Sustainable Supply Management
*
Build advocacy among customers; Establish and maintain strong
relationships with customer project managers, decision makers, and
executive sponsors throughout the customer lifecycle
*
Develop a customer program plan and act as the main point of contact
for your accounts, providing proactive and reactive project management
support and resources
*
Develop and maintain Account Plans for all assigned customers
*
Liaise between customer and EcoVadis teams (sales, sustainability,
operations) to solve customer challenges and find opportunities and
solutions
*
Promote and upsell of additional services when suitable
*
Lead and successfully manage contracts renewals
*
Carefully monitor operations with your customers (forecast and
delivery) in order to guarantee operational KPIs are met
OTHER:
*
Contribute to Ecovadis continuous improvement process by providing
feedback to the product management team on solution development needs
*
Lead and/or support a variety of Customer-focused projects
*
Teamwork, peer-coaching, and best practices sharing to contribute to
the development of EcoVadis service and to maintain a positive and
motivating atmosphere
Qualifications
*
5+ years successful customer management, account management, or
consulting experience acquired in a fast paced environment
*
The ideal candidate has formal education in a related field (Supply
chain, sustainability, business)
*
Knowledge of procurement systems and SaaS is an asset but not
mandatory as long as the candidate has a quick understanding of
complex management systems and tools and how they impact the workflow
of the customer
*
Excellent communication skills (Both written and verbal) in English
and French is a must. Italian proficiency would be a plus
*
Ability to summarize key findings in a presentable powerpoint
presentation
*
Excellent excel and data analytical skills
*
Experience in developing Account Plans
*
Computer literate (MS office, Google Suite, SalesForce or CRM, Project
management tools…)
*
Interest to work in an international and multicultural environment
*
Self-driven, results oriented and team player
*
Ability to be agile in an ever changing environment
*
Thrives in a fast paced environment
*
Passionate about sustainability
Additional Information
* Location: Paris
* Reporting: Customer Success Team Leader
* When: ASAP
* Full-Time contract
Are you interested? Please apply directly online by clicking on the
link below.
In return for your expertise and energy, we offer challenge,
opportunities, a salary aligned with experience and a casual
environment.
For more information about EcoVadis please visit our site:
www.ecovadis.com
Everyone at EcoVadis contributes to a culture of trust, respect and
empowerment. Our growing team in ... is full of talented professionals
from various fields who all share a desire to change the world.
We offer competitive salaries and support personal growth from day one
with extensive onboarding, mentoring and a brand new e-learning
platform bursting with courses and modules so you can learn new skills
and fine-tune old ones.
Our team enjoys the benefits of flexible working. Some of us work from
home and some prefer to work from our easily accessible (metro, tram,
bus, bike, suburban train) office in Paris.
Our hiring team looks forward to reviewing your CV and cover letter /
portfolio with a guaranteed response to every application. A new job
with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good
candidate? Please apply anyway to give our hiring team the opportunity
to assess your skills and to learn more about what you could bring to
EcoVadis. We’re interested in hiring capable people, regardless of
professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want
everyone going through the hiring process with EcoVadis to feel
confident that you are able to demonstrate your full potential. We
welcome applications from disabled people, people with long-term
health conditions and neurodiverse candidates. If you need any
adjustments, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is
founded upon mutual respect. EcoVadis commits to equity and inclusion
and does not accept any form of discrimination based on color,
national or ethnic origin, ancestry, citizenship, religion, beliefs,
age, sex, gender identity, sexual orientation, neurodiversity,
disability, parental status, or any other protected characteristic
that makes you unique.