specialist- quality assurance
Detail de l'annonce :
Company Overview
Join us on our mission to elevate customer experiences for people
around the world. As a member of the Everise family, you will be part
of a global experience company that believes in being people-first,
celebrating diversity and incubating innovation. Our dedication to our
purpose and people is being recognized by our employees and the
industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of
Best Place to Work awards is a testament to our investment in our
culture. Through the power of diversity, we celebrate all cultures for
their uniqueness and strengths. With 13 centers around the world and a
robust work at home program, we believe great things happen when we
work with people who think differently from us. Find a job you’ll
love today! Position Purpose: The Specialist - Quality Assurance is
responsible for ensuring that all calls adhere to the quality
guidelines as set forth by the client and by Everise. The QAR achieves
this objective by constantly monitoring the associates’
transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates. Job Requirements: •
Monitor/audit each assigned associate in accordance with Everise and
client requirements • Work with supervisors and management to ensure
that all associates are meeting quality standards • Provide training
as needed to both new hires and experienced associates • Attend and
contribute to both internal and client calibration sessions • Remain
knowledgeable on project information by keeping training manual and
memos updated, and taking calls on assigned engagement(s) • Any
other duties and responsibilities assigned by management of the
company Qualifications: • At least 1 year customer service and/or
sales experience, preferably in a call center environment • High
school diploma or equivalent required. Some college preferred •
Proficiency in Microsoft Office applications, especially MS Word and
Excel • Excellent oral and written communication skills •
Detailed-oriented • Analytical skills • Exceptional motivational
and interpersonal skills • Able to work independently • Flexible
Schedule • Dependability regarding completion of assignments and
attendance
If you’ve got the skills to succeed and the motivation to make it
happen, we look forward to hearing from you.