Senior Account Executive Service Cloud
Detail de l'annonce :
_To get the best candidate experience, please consider applying for a
maximum of 3 roles within 12 months to ensure you are not duplicating
efforts. _
JOB CATEGORY
Sales
JOB DETAILS
DEPARTMENT DESCRIPTION:
Service Cloud is a cloud-based customer service application built on
the Salesforce platform. Service Cloud enables businesses to improve
customer service efficiency across channels both by creating a single
view of a customer's activity and by the use of tools for field
service, web chat, CTI and social customer service.
Service Cloud enables customer service agents to work faster and more
productively across customer service channels like such as phone,
email, web chat, and social media. This helps make customer service
frictionless and helps businesses improve their customer satisfaction
scores and reduces costs.
ROLE DESCRIPTION:
Salesforce is looking for a talented, hardworking individual with
great energy, leadership, and initiative to drive awareness for the
fastest growing application Salesforce, the Service Cloud. The Account
Executive role focuses on the Salesforce Service & Support and Call
Center Application and the Field Service Management solutions. The
Account executive will formulate and execute a Service Cloud sales
strategy, drive revenue growth by penetrating the current customer
base, and develop new customers in the Enterprise space.
YOUR IMPACT:
You will work closely with current customers and prospective customers
as a trusted advisor to deeply understand their unique company
challenges and goals. You will consult with customers on the
Salesforce Service Cloud to evangelise solutions that will help them
reach their business goals and blaze new trails within their
organisations. You will contribute to our business growth in a fast
paced, collaborative and fun atmosphere, as a valued member of our
community.
REQUIREMENTS:
*
Strong track record of success selling complex solutions or technology
in the Customer Service, Customer Experience, Customer Engagement or
Contact Center applications space
*
Strong written, verbal, and presentation skills.
*
Be creative with strong problem solving skills and the ability to
succeed in a fast paced environment.
*
Proven ability to work well as part of an extended sales team.
*
Proficient in French and English
WHAT'S IN IT FOR YOU?
*
WORLD - CLASS TRAINING & DEVELOPMENT in the areas of professional
growth and product knowledge.
*
GREAT BENEFITS: Health Insurance and Pension contributions, Employee
Stock Purchase Program, a monthly wellbeing subsidy of €100, annual
education budget of €5,000 to spend on your career development,
additional 7 days paid time off for charitable causes (1-1-1 model),
maternity & paternity benefits (parental leave, childcare support,
fertility and adoption program, etc), and much more!
ABOUT SALESFORCE
Founded in 1999, Salesforce is the global leader in Customer
Relationship Management (CRM). Companies of every size and industry
are using Salesforce to transform their businesses, across sales,
service, marketing, commerce, and more by connecting with customers in
a whole new way. We harness technologies that can revolutionize
companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer
Success, Innovation, and Equality. By making technology more
accessible, we're helping create a future with greater opportunity and
equality for all. This has taken our company to great heights,
including being named one of the FORTUNE "100 Best Companies to Work
For®" 2020 — 12 years in a row.
There are those who choose to work with the best and brightest. And
then, there are those who want to do more than just a job. They are
the ones improving lives, not only their careers. Having an impact now
instead of later. Doing something that’s so much bigger than
themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover
a future of new opportunities.
ACCOMMODATIONS
If you require assistance due to a disability applying for open
positions please submit a request via this Accommodations Request Form
.
POSTING STATEMENT
At Salesforce we believe that the business of business is to improve
the state of our world. Each of us has a responsibility to drive
Equality in our communities and workplaces. We are committed to
creating a workforce that reflects society through inclusive programs
and initiatives such as equal pay, employee resource groups, inclusive
benefits, and more. Learn more about Equality at Salesforce and
explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and
Affirmative Action Employers. Qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender perception or identity, national
origin, age, marital status, protected veteran status, or disability
status. Salesforce.com and Salesforce.org do not accept unsolicited
headhunter and agency resumes. Salesforce.com and Salesforce.org will
not pay any third-party agency or company that does not have a signed
agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.