Lead Workday

COMPANY OVERVIEW Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Lead - Workday will operate and maintain technology products related to the Workday Enterprise Resource Platform. This position will report to the Director HRIS - Workday. The position represents an excellent opportunity to be a part of support and implementation on a dynamic team in fast growing organization. Job Requirements: • Provide functional and technical support, identify and troubleshoot system problems • Develops, manages and support system integrations • Develops and runs more complex queries and reports • Conducts ongoing audit and quality assurance to ensure data integrity • Performs testing for software upgrades and other system changes • Interact frequently with end users • Stays current with changes in the technology platforms • Develops, implement and maintain the Workday processes and procedures • Assist in documentation of HCM processes and procedures • Participates in the gathering of business requirements and prototyping business solutions Qualifications: • Workday HCM configuration, testing and implementation experience • Bachelor’s degree in Business, Information Systems, or related area •Between 3 to 5 years of helpdesk or support experience using a ticketing system with level 1, 2 or 3 support • Create business requirements, translate business requirements/designs into product functionality, identifies gaps in product capabilities and proposes alternative solutions • Expertise in the use of MS Office Suite including: Word, Excel, PowerPoint, and Visio • Familiarity in working within a structured project delivery methodology • Strong written & verbal communication skills • Excellent teamwork and client service skills • Able to estimate work effort, develop schedule and honor commitments • Able to follow through on assignments and issue resolutions • Able to convey a strong presence, professional image and deal confidently with complex business problems • Experience in Human Resources functions (i.e. Payroll, Benefits, Compensation, Recruiting) is a plus If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.