customer service advisor based in greece (mandatory-german speaking)
Detail de l'annonce :
ARE YOU FLUENT IN GERMAN? DO YOU HAVE GREAT COMMUNICATION SKILLS?
THEN COME JOIN OUR TEAM OF #GAMECHANGERS WHO BRING FUN TO WORK EVERY
DAY.
WE ARE LOOKING FOR NATIVE GERMAN SPEAKERS OR PROFICIENT LEVEL OF
GERMAN (C2) CANDIDATES WHO HAVE PROVEN CLIENT SERVICE EXPERIENCE.
ABOUT US:
Webhelp is a global organization headquartered in France with more
than 80,000 employees. We focus on creating superb customer
experiences and developing business solutions adapted to each company.
We are a fun-loving community who thrive on making a difference on
behalf of the world's most exciting brands. Being a people-first
company is based on our strong belief that when you put people at the
heart, everything comes alive.
SALARY & BENEFITS:
* Competitive remuneration package (14 Salaries)
* Extra Bonus depending on performance
* Paid training program
* Private life & health insurance (Dental Care included)
* Ticket Restaurant Mastercard (paid monthly)
* Opportunities for international Career through Webhelp
International Mobility program
* Free gym and other wellbeing activities
DAY TO DAY RESPONSIBILITIES ::
* Management of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships of trust through open and
interactive communication
* Provide accurate, valid and complete information by using the right
methods / tools
* Meet personal / customer service team targets and call handling
quotas
* Keep records of customer interactions, process customer accounts
and file documents
* Follow communication procedures, guidelines and policies
REQUIREMENTS FOR THE ROLE:
* Proven customer support experience or experience as a client
service representative
* Native / near native in German language and above C1 level of
English
* Good MS Office skills
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt / respond to different
types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
Είδος Εργασίας: Πλήρης απασχόληση
Μισθός: Από 19.000,00€ ανά έτος