Specialist Customer Success Partner Procurement Buying Centre F/M

WHAT WE OFFER Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! SUMMARY & ROLE INFORMATION _ Specialist Customer Success Partner_ The Specialist Customer Success Partner (S-CSP) at this level is a functional leadership role closely aligned with the regional and senior management of Cloud customer accounts, including account management strategies, as well as engagement and expansion plans to ensure profitable growth within the customers in the region. The S-CSP has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all of their entitled subscription software. The S-CSP is expected to serve as the primary procurement point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The S-CSP is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer. S-CSPs are typically field-based and will be assigned to multiple customer accounts according to the needs of the Market Unit. This role requires a senior professional with the expertise and experience to help assigned Customers to maximize the value that they receive through adoption and use of the Network and to ensure that the customers deploy and use of all of their entitled subscription software. The role, by design, is cross functional and will align with leadership across the SAP matrix organisation including Customer Engagement & Experience (CE&X) leadership, Procurement Buying Center and Market Unit. Expectations & Tasks: * The S-CSP works in alignment with the EMEA North Procurement Buying Center leadership to develop and improve the Network competencies, transfer knowledge and improve network skills of the Customer Success Partners. * Development and management of renewal forecasting, account penetration plans, and customer engagement plans that will deliver business outcomes. * Conducts customer business and opportunity diagnostics to analyse business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve Procurement Customer Success Partner business processes related to our network value proposition * Work with Market Unit Account teams and Customer Success Partners to develop and execute quarterly plans that improve Customer Adoption overall and Document and Transacting Supplier adoption across assigned customer portfolio. * Develops and maintains customer program reporting to communicate progress and to help govern the relationship with customer, CE&X and SAP executive sponsors. * Develops deep relationships with key decision makers and executive sponsors within the Customer’s Accounts Payable, Treasury, IT and Procurement Organizations and participate in Quarterly Business Review (QBR) meetings with the assigned internal SAP Executive Sponsors. * Responsible for knowledge management, best practices and leading business commerce enablement strategies specific to the SAP Procurement value proposition. * Assists customers with transformational change by facilitating and coordinating cross functional involvement with SAP procurement solutions consulting, services delivery and business commerce enablement teams as required * Develop and implement account strategies and plans that further support existing account adoption and identify new business opportunities within assigned accounts. These plans should: * Secure and develop the customer’s adoption by driving customer value outcomes and securing their contracted cloud applications up to and beyond the entitlements that they have. * Track SLA performance and overall customer satisfaction * Meet or exceed account-specific revenue and profitability goals for account portfolio including, but not limited to, renewals, subscription software expansion, and network revenue and transactional growth. * Maintain a close working relationship with other regional and MU business teams (such as SAP and ISM AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. * Facilitate quarterly Account Reviews with Account team members to confirm ongoing customer account goals and strengthen relationships EXPERIENCE & ROLE REQUIREMENTS WORK EXPERIENCE: * Excellent program and project management and complex customer / account management competencies * Proven Leadership experience and innovative and Cloud mindset * Proven experience with business process transformation and re-engineering disciplines * Experience selling or delivering consulting services * Commercial experience including experience developing account management plans and contract negotiation * General knowledge of Supply chain, Finance and Procurement and eBusiness expertise WE ARE SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. Our inclusion promise SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID:311049 | Work Area: Sales | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time |